Vamsi Krishna

Experience

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  EDS - Electronic Data Systems India Pvt, Limited

  Dec 2000 - Oct 2004

  Information Associate

  Responsibilities • Collecting, analysing and understanding customer requirements in Peregrine ServiceCenter3.x and AssetCenter3.x.• Customizing ServiceCenter 3.x for the customer’s need by tailoring the tool using form designer, format control, links, scripts, Display Options,Macro, SC-Auto & event services, Calling various RAD routines & RTE calls.• Customizing AssetCenter 3.x for the customer’s need by tailoring the tool using features, wizards, itemized list, workflows, defining import scripts.• Configuration management and quality assurance of work product before final delivery to client. Show less

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  IBM Global Services

  Oct 2004 - Jan 2005

  Senior Software Engineer

  Managing Requirements:• Collecting, analysing and understanding customer requirements by interacting with them.• Estimating the requirements• Provide Technical DesignCustomizing the Toolsets:• Provide detail technical design• Coding and debugging in Peregrine SC • Customization/coding in ServiceCenter involves designing new/existing formats, adding/modifying existing format control & link expressions, calling subroutines for data manipulation/modifications, creating/modifying scripts, display options, macro, validity tables. And used various RAD routine & RTE calls for coding. • Coding and debugging in SQL Server• Unit Testing • Creating Interfaces in Connect IT• Test the interfaces.Implementing the Requirements: • Preparing Unloads• Packaging the ServiceCenter Objects as UNL for implementation• Implementing the requirement in the Test System for customer UAT • Support UAT by interacting with the customers • Resolve any subsequent issues• Configuration management and quality assurance of work product before final delivery to customer.• Implement the requirements in the Live system. Show less

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  Tata Consultancy Services

  Feb 2005 - Feb 2008

  IT Analyst

  Managing Requirements:• Collecting, analysing and understanding customer requirements by interacting with them.• Estimating the requirements• Provide Technical DesignCustomizing the Toolsets:• Provide detail technical design• Coding and debugging in Peregrine SC • Customization/coding in ServiceCenter involves designing new/existing formats, adding/modifying existing format control & link expressions, calling subroutines for data manipulation/modifications, creating/modifying scripts, display options, macro, validity tables. And used various RAD routine & RTE calls for coding. • Coding and debugging in SQL Server• Unit Testing • Creating Interfaces in Connect IT• Test the interfaces.Implementing the Requirements: • Preparing Unloads• Packaging the ServiceCenter Objects as UNL for implementation• Implementing the requirement in the Test System for customer UAT • Support UAT by interacting with the customers • Resolve any subsequent issues• Configuration management and quality assurance of work product before final delivery to customer.• Implement the requirements in the Live system. Show less

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  Daimler Sourth East Asia Pte Limited

  Feb 2008 - Dec 2009

  Consultant

  1. Implement Enterprise Asset Management solution in various countries like Daimler North East Asia, ChinaMercedes-Benz Japan, Mercedes-Benz Australia,Mercedes-Benz Taiwan, Mercedes-Benz Thailand, Mercedes-Benz Hong Kong, Mercedes-Benz Indonesia, Mercedes-Benz Vietnam, Daimler South East Asia, Daimler Middle East, Mercedes Benz Financial Services Middle East.2. Implement Service Catalog of HP service Manager3. Integrate uCMDB, DDMi, SAP and Remedy Service Management tools

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  Hewlett Packard Enterprise

  Dec 2009 - Nov 2015

  Consultant

  1. Mapping requirements and providing the best solutions involving evolution and definition of scope of project and finalization of project requirements2. Understanding business requirements, identifying systems and getting it developed & implemented3. Tailor HP Service Manager 7.11 and Implement it.4. Integare HP SM with various internal tools of SingTel.

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  ServiceNow

  Dec 2015 - now

  • Public Sector Architect

    Oct 2021 - now

  • Principal Platform Architect

    Jul 2020 - Sept 2021

  • Solution Architect

    Mar 2019 - Jul 2020

  • Principal Consultant

    Dec 2017 - Mar 2019

  • Senior Consultant

    Dec 2015 - Dec 2017