Experience

• 

  Dell international services pvt ltd

  Nov 2007 - Jan 2009

  handling calls for US consumer support handling issues with all hardware and software realated issues. Taking calls for Technical support US clients

  • Tech support Representative

    Nov 2007 - Jan 2009

  • TSR

    Nov 2007 - Jan 2009
• 

  Unisys

  Feb 2010 - Feb 2013

  It analyst

  IT Service desk

• 

  Ibm

  Mar 2013 - Sept 2016

  Security and identity access management

  Details of Roles and Responsibilities.1.Providing Access on Mainframes Addition Deletion and Modification for user profiles.2.Windows platform User id creation and Deletion.3. Performing Back up and compliance issues.4. Security-related Audits have performed in the Account.

• 

  Ibm india pvt ltd

  Oct 2016 - Oct 2021

  It security operations incident manager

  Currently working as Incident Manager.Currently Managing as Incident Manager - From 2016 to date1.Actively Working as Incident Manager Role for BFS account with a span of 28 people.2.Day to Day handling Bridge calls patching with the Technical Teams providing an update on a timely basis handling P1 and P2 issues.3.Handling Daily Service Review calls co-Ordinating with Technical team for updates and following up for issue resolving.4.Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.5.Responsible for communicating with the Incident Process Owner Point of contact for all Major.6. Working on Snow/Remedy ticketing tool to generate tickets and track all the issue related to incidents also implementing process gaps Creating Work Instructions Documents as required7 Presenting Deck to the customer on a weekly basis based on the Volumes received.8 Co-ordinating with the Change team for change request approvals, also with Problem management for any RCA (Root Causes Analysis). And this is been Followed Actively been as incident Manager.9. Actively Contributor for Business needs and improvements.10. Maintaining and Providing training/coaching sessions based on needs and requests Show less

• 

  Kyndryl india

  Aug 2021 - Oct 2021

  Incident manager

  worked Major incident manager

• 

  Hcl technologies

  Oct 2021 - now

  Senior technical specialist lead change manager