Experience

• 

  Afpa

  Feb 2016 - Feb 2016

  Stagiaire administratif

  Stagiaire dans le service administratif pendant 3 semaines

• 

  Chambre de métiers et de l'artisanat du gard - cma30

  Jun 2016 - Jun 2016

  Stagiaire administratif

  Stagiaire dans le service Direction des Entreprises pendant 3 semaines

• 

  Foncia

  Jan 2017 - Jan 2017

  Stagiaire comptable

  Stagiaire dans le service comptable pendant 4 semaines

• 

  Fly france

  Jun 2017 - Jun 2017

  Stagiaire administratif

  Stagiaire en appui de la gestionnaire pendant 4 semaines

• 

  Trisomie 21 france

  Sept 2017 - Oct 2017

  Stagiaire administratif

  Stagiaire administratif au service Sessad au sein de l'association Trisomie 21 France pendant 4 semaines

• 

  Excel auto

  Mar 2018 - Mar 2018

  Stagiaire

  Stagiaire chez Excel Auto, vendeur de véhicules d'occasion pendant 4 semaines

• 

  Diet diffusion textile

  May 2019 - Jun 2019

  Stagiaire aide-comptable

  Stagiaire en appui de la comptable pendant 7 semaines, du 13 mai au 29 juin

• 

  Espace et eau

  Dec 2019 - Jan 2020

  Stagiaire développement

  Stage de 6 semaines : Conduite d'un projet en gestion des risques financiers

• 

  Mcdonald's

  Jul 2020 - Sept 2020

  Équipiere
• 

  H&m

  Oct 2020 - May 2021

  Vendeuse

  Contrat étudiant à temps partiel

• 

  Click&boat

  May 2021 - Aug 2021

  Customer success agent - french & international markets

  - Assist members by answering their questions (email, phone, online chat): use and understanding of the service, assistance in booking, management of urgent problems - Advise users in different situations before, during or/and after their rental(s) - Accompany members (tenants and owners) in the management of disputes following a rental - Manage customer inquiries by email and phone

• 

  Vente-unique.com

  Jan 2022 - Jul 2022

  Assistant brand manager

  - Managed website content and email marketing, including briefing graphic studios, executing promotional operations, drafting articles and A/B Testing : 3 emailing campaigns/week.- Developed brand image and engaged audiences on social media through strategic content proposals and programming, enhancing brand presence and visual identity : 3 posts and stories per week on Instagram and Facebook, 20k followers gained.- Established press relations and influencer marketing initiatives by selecting and connecting with influencers, tracking campaigns on Kolsquare, and drafting briefs and contracts : 10 campaigns per month with a gifting budget of 1,5k. Show less

• 

  Canal+ group

  Jul 2022 - Dec 2022

  Subscriptions marketing manager

  - Developed upsell marketing campaigns targeting Canal+ subscribers during key program launches (e.g., The Crown, Qatar 2022, House of the Dragon) to increase subscription sales.- Crafted detailed campaign briefs outlining objectives and content across multiple channels, including email, SMS, push notifications, banners, and telemarketing using Jira and NP6.- Coordinated with partners (Netflix, OCS, Disney, beIN SPORTS) and collaborated with internal teams, including Legal, Offers, and Studio, to ensure campaign success. Show less

• 

  Ef education first

  Sept 2022 - Dec 2022

  Sales consultant

  - Engaged pre-qualified prospects via phone and email, managing client portfolios through Salesforce : 100 calls/day.- Provided sales consultations and expert advice on available programs.- Led commercial development efforts, participating in trade shows and open house events : 300 contacts/day.

• 

  Click&boat

  Apr 2023 - Sept 2023

  Customer care executive level ii

  - Acted as an intermediary between boat owners and renters to resolve disputes and incidents, ensuring fair solutions aligned with general terms : managed bookings >5k€, more than 7k tickets solved.- Managed commercial operations during last-minute cancellations by boat owners, enhancing service quality through feedback collection and problem identification.- Improved product reliability by creating detailed reports on user feedback and bug incidents.- Contributed to reducing contact rates and response times by sharing ideas and implementing effective solutions.- Supported organizational growth by refining processes, tools, and cross-business unit knowledge to benefit users. Show less

• 

  Heineken france

  Jul 2024 - Dec 2024

  E-commerce media activation assistant

  - Enhanced brand visibility across partner e-commerce platforms in food networks (GMS, pure players, quick commerce), out-of-home (CHD & food delivery), and marketplaces.- Developed and executed operational plans for digital activations, collaborating with creative agencies and clients through comprehensive briefs, creation, tracking, and reporting : 48 campaigns with a 480k€ budget.- Designed and created media and e-content to enhance user experience on e-commerce sites in partnership with brand teams, improving product pages and online storefronts. Show less