Elisa Bouzanquet

Experience

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  AFPA

  Feb 2016 - Feb 2016

  Stagiaire administratif

  Stagiaire dans le service administratif pendant 3 semaines

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  Chambre de Métiers et de l'Artisanat du Gard - CMA30

  Jun 2016 - Jun 2016

  Stagiaire administratif

  Stagiaire dans le service Direction des Entreprises pendant 3 semaines

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  FONCIA

  Jan 2017 - Jan 2017

  Stagiaire comptable

  Stagiaire dans le service comptable pendant 4 semaines

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  FLY France

  Jun 2017 - Jun 2017

  Stagiaire administratif

  Stagiaire en appui de la gestionnaire pendant 4 semaines

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  Trisomie 21 France

  Sept 2017 - Oct 2017

  Stagiaire administratif

  Stagiaire administratif au service Sessad au sein de l'association Trisomie 21 France pendant 4 semaines

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  Excel Auto

  Mar 2018 - Mar 2018

  Stagiaire

  Stagiaire chez Excel Auto, vendeur de véhicules d'occasion pendant 4 semaines

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  DIET DIFFUSION TEXTILE

  May 2019 - Jun 2019

  Stagiaire Aide-comptable

  Stagiaire en appui de la comptable pendant 7 semaines, du 13 mai au 29 juin

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  ESPACE ET EAU

  Dec 2019 - Jan 2020

  Stagiaire développement

  Stage de 6 semaines : Conduite d'un projet en gestion des risques financiers

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  McDonald's

  Jul 2020 - Sept 2020

  Équipiere
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  H&M

  Oct 2020 - May 2021

  Vendeuse

  Contrat étudiant à temps partiel

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  Click&Boat

  May 2021 - Aug 2021

  Customer Success Agent - French & International markets

  - Assist members by answering their questions (email, phone, online chat): use and understanding of the service, assistance in booking, management of urgent problems - Advise users in different situations before, during or/and after their rental(s) - Accompany members (tenants and owners) in the management of disputes following a rental - Manage customer inquiries by email and phone

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  Vente-unique.com

  Jan 2022 - Jul 2022

  Assistant Brand Manager

  - Managed website content and email marketing, including briefing graphic studios, executing promotional operations, drafting articles and A/B Testing : 3 emailing campaigns/week.- Developed brand image and engaged audiences on social media through strategic content proposals and programming, enhancing brand presence and visual identity : 3 posts and stories per week on Instagram and Facebook, 20k followers gained.- Established press relations and influencer marketing initiatives by selecting and connecting with influencers, tracking campaigns on Kolsquare, and drafting briefs and contracts : 10 campaigns per month with a gifting budget of 1,5k. Show less

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  CANAL+ Group

  Jul 2022 - Dec 2022

  Subscriptions Marketing Manager

  - Developed upsell marketing campaigns targeting Canal+ subscribers during key program launches (e.g., The Crown, Qatar 2022, House of the Dragon) to increase subscription sales.- Crafted detailed campaign briefs outlining objectives and content across multiple channels, including email, SMS, push notifications, banners, and telemarketing using Jira and NP6.- Coordinated with partners (Netflix, OCS, Disney, beIN SPORTS) and collaborated with internal teams, including Legal, Offers, and Studio, to ensure campaign success. Show less

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  EF Education First

  Sept 2022 - Dec 2022

  Sales Consultant

  - Engaged pre-qualified prospects via phone and email, managing client portfolios through Salesforce : 100 calls/day.- Provided sales consultations and expert advice on available programs.- Led commercial development efforts, participating in trade shows and open house events : 300 contacts/day.

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  Click&Boat

  Apr 2023 - Sept 2023

  Customer Care Executive Level II

  - Acted as an intermediary between boat owners and renters to resolve disputes and incidents, ensuring fair solutions aligned with general terms : managed bookings >5k€, more than 7k tickets solved.- Managed commercial operations during last-minute cancellations by boat owners, enhancing service quality through feedback collection and problem identification.- Improved product reliability by creating detailed reports on user feedback and bug incidents.- Contributed to reducing contact rates and response times by sharing ideas and implementing effective solutions.- Supported organizational growth by refining processes, tools, and cross-business unit knowledge to benefit users. Show less

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  Heineken France

  Jul 2024 - Dec 2024

  E-Commerce Media Activation Assistant

  - Enhanced brand visibility across partner e-commerce platforms in food networks (GMS, pure players, quick commerce), out-of-home (CHD & food delivery), and marketplaces.- Developed and executed operational plans for digital activations, collaborating with creative agencies and clients through comprehensive briefs, creation, tracking, and reporting : 48 campaigns with a 480k€ budget.- Designed and created media and e-content to enhance user experience on e-commerce sites in partnership with brand teams, improving product pages and online storefronts. Show less