Experience

• 

  Sentrol, inc.

  Jan 1988 - Jan 1995

  Asst product manager
• 

  Microsoft

  Jan 1995 - Jan 1996

  Support engineer
• 

  Wells fargo (wachovia) (first union national bank)

  Jan 1996 - Jan 1997

  Field engineer
• 

  Ibm

  Jan 1997 - Jan 2004

  • Executive Deskside Services - Belk Store Services

    Jan 2002 - Jan 2004

  • Deskside Support Services - Lucent Technologies

    Jan 1999 - Jan 2002

  • Deskside Support Services - Avaya

    Jan 1997 - Jan 2001
• 

  Ibm

  Jul 2004 - Aug 2007

  Manager of it services

  Helpdesk manager responsible for multiple accounts.

• 

  Volvo it

  Oct 2007 - May 2013

  Service Delivery - Application Portfolio (30 apps). Teamlead for Application Development Group (Parts) Systems support for Volvo/Mack Proprietary applications

  • Service Delivery Manager

    Dec 2010 - May 2013

  • Product Support

    Oct 2007 - Dec 2010
• 

  Crg - volvo ag

  Nov 2013 - May 2016

  Application systems analyst

  Proprietary Applications Support. Volvo Truck Diagnostics Support

• 

  Ggs information services

  May 2016 - Feb 2020

  • Diagnostics Engineering Team Leader

    Jan 2017 - Feb 2020

  • Diagnostic Engineer/Systems Analyst

    May 2016 - Feb 2020
• 

  Volvo trucks north america

  Apr 2019 - Feb 2020

  Warranty analyst (canada reg.)
• 

  John deere

  Feb 2020 - Nov 2020

  Engineering technical writer

  Online technical manual development designed to assist end users with detailed technical repairs and parts replacement.

• 

  Volvo trucks north america

  Apr 2020 - now

  Customer Connect Application SME

  • Volvo/Customer Connect Application Lead

    Apr 2024 - now

  • Customer Connect Specialist

    Mar 2023 - Jun 2024

  • Volvo Sr Uptime

    Apr 2020 - Jun 2024