Experience

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  I.t. co.

  Feb 2013 - Jun 2019

  Sales manager

  Worked in one of the subsidiary companies, which was engaged in development of ECM systems for B2B/B2GResponsibilities:- Organized and conducted meetings, negotiations, presentations, and references visits at the C-level- Created commercial offers, RFI/RFP/RFQ and etc- Negotiated on terms of contracts- Led and participated in severe negotiations at the C-level- Sold company's products and services to new and existing customers-Analysed customers' business to suggest suitable products/services-Cultivated positive, beneficial, long-term relationships withClients and foster their loyalty- Created pipelines and forecasts in MS CRM- Supervised projects execution- Acted as a point of escalation- Kept high level of customer satisfactionAchievements:− Increased revenue by 20% in 4 months, from development new commercial terms in Client− Annual achievement and over-achievement of sales KPI by 23% Show less

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  Yandex

  Jun 2019 - Feb 2020

  Key account sales manager

  Yandex is a technology company that builds intelligent products and services powered by machine learning. Yandex has 30 offices worldwide.Responsibilities:- Sell Yandex.Tracker (Software development tool like Jira) to B2B/B2G clients- Establish strategic parthership with B2B and B2G clients- Collect and analyse customer's usage patterns, needs and goals and advocate them to a development team - Escalation point for C-Level customers- ReportingAchievements:- Achieved quarterly KPIs by 100% Show less

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  Tele2

  Feb 2020 - Apr 2022

  Tele2 is one of the TOP 4 Telecom companies in Russia.Managed the IT Transformation group inside the IT Department which is responsible for:- Optimization processes in the IT department- Implementation of a culture of continuous improvements, data-driven and data-informed approaches in IT teams - Tech PR(DevRel) inside and outside the company- Customer Satisfaction Index methodologyAchievements:- Initiated, designed and led the implementation of a quick estimation process which helped to estimate costs of new features development for new products/features in 1 hour instead 1 month and faster decide to go or not go in development. This project saved 210+ engineers man-days per year- Adjusted and implemented Customer Satisfaction Index(CSI) methodology which led to a deeper analysis of internal customers complaints and increased their satisfaction with the IT Department by 17%. This project involved 8000+ employees, was recognized as one of the ten best-project-2021 in the IT Department and was expanded to 3+ departments across the company- Improved and relaunched the continual improvement process in the IT Department which allowed IT employees to share their ideas and best practices. This project allowed to cut costs for the double development of the same things and shared experience between IT teams Show less

  • IT Transformation Lead

    Apr 2021 - Apr 2022

  • Information Technology Business Partner

    Feb 2020 - May 2021
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  Epam systems

  Jul 2022 - now

  Project manager

  EPAM is S&P 500 company that specializes in software engineering services, digital platform engineering, and digital product design.Responsibilities:- Manage software development projects with cross-cultural teams up to 30 members (Developers, Designers, QAs, Business Analysts and etc)- Staffing, people management, retention, motivation- Manage stakeholders' expectations and relationships- Implement new and enhance existing processes - Solution design, analysis of business, functional and technical requirements- Project reporting- Governing the delivery, ensuring the overall solution is delivered on time and of top-notch quality- Contribute best practices & processes as well as project management knowledge base to the companyAchievements:- Managed AI applications development and delivered 5+ AI PoC- Designed and implemented an AI Upskill program, promoting professional growth and technological advancement which upskilled 150+ volunteers- Designed and implemented a Data-Driven Delivery system for the Staff Augmentation project, enabling proactive management of delivery-related issues, identification and management of underperformers, and, in conjunction with other initiatives, resulted in a 30% increase in customer satisfaction- Delivered product MVP and 10+ releases on time and within budget managing a cross-cultural team of 10+ volunteers- Designed, implemented, and documented a staffing process and recognition programm for a project of 30 employees. These became a template for Program of 400+ employees.- Automated project reports which simplified the reporting process, reduced human-factor issues and decreased reporting time by 30%- Received 20+ feedbacks from colleagues mentioning excellent project management skills, proactiveness, reliability, and pleasure working together- Awarded with special awards "EPAM Montenegro: Everyday Hero", "EPAM Montenegro Special Thank You", "Program Hero" and "Driving Change and Innovations" Show less