Experience

• 

  Atos

  May 2013 - Jan 2016

  The BSM role is a high value customer facing role with a blend of technical and business process knowledge. The BSM leads the functional delivery of a service with a team of consultants. My responsibility focuses on SAP CRM.Objectives are: SLA fulfillment, Drive innovation, Increase offshoring, Increase revenue and gross margin

  • Release Manager

    Jun 2015 - Jan 2016

  • Service Transition Manager

    May 2013 - Jan 2016

  • CRM Consultant

    Jan 2011 - Jan 2016

  • Business Solutions Manager

    May 2013 - Jun 2015
• 

  Audi ag

  Feb 2016 - Oct 2020

  IT Delivery Management and Agile Center Project Manager IT HR e personnel processes Service Owner IT HR e personnel processes

  • IT-Programm-Manager

    Aug 2019 - Oct 2020

  • IT Project Manager

    Feb 2016 - Dec 2019

  • IT Service Manger

    Feb 2016 - Dec 2019
• 

  Volkswagen financial services

  Oct 2020 - now

  • Global Project Lead

    Mar 2024 - now

  • Head of IT Operations and Services

    Jan 2023 - Mar 2024

  • Team Lead IT Control Center & Major Incident Management

    Apr 2022 - Aug 2023

  • Major Incident Manager

    Oct 2020 - Mar 2022