Experience

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  Infosys

  Feb 2016 - Nov 2017

  Technical business consultant

  Responsible for :• Provided Support to the SAP applications.• Provided roles and administrations to the SAP users based on their plant industry. • Serve as the primary point of contact for questions and issues resolution• Providing end to end access management service request support • Documenting the Knowledge base articles for support functions and the latest release.• Maintaining life cycle of incidents and proper follow ups • Marinating the Response and Resolution SLA’s. Accountable for :• Contribute to the assessments of current client business and operations processes, identify opportunities for improvement and peer review documented potential gaps• Collaborated with the project team in solution development and implementation; presented the business solution to the client• Providing Adhoc report requested by clients and delivery management.• Documenting SOP (Standard operating procedure) for operational processes.• Regularly participated in testing phases.• R & D exposure – research and analyze what can be done in terms of technical vertical and document them.Consulted on :• linking business and technical needs, worked closely with IT and application managers for gathering requirements• Extensive experiences in managing expectations of clients based in USA.• Acted as liaison between client and off-shore development teams to ensure timely and high-quality delivery• Conducted daily review meetings to check project status.Documenting and presenting the work done to the client daily and relate the use cases to the real world.• Utilizing Agile methodologies like Agile-Scrum• Documenting user stories and acceptance criteria. Show less

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  Adroitsoft inc.

  Nov 2017 - Nov 2018

  Business analyst

  Responsible for :• Providing consultation to the client regarding Patient data analysis.• Providing R & D services to the client• Analyzing R code for predictive analysis • Working directly with product owners and stakeholders to elicit their feedback on customer satisfaction items• Analyzing existing customer satisfaction functionality requests for providing business-value based recommendations to Product Owners• Serve as the primary point of contact for questions and issues resolution• Documenting the Knowledge base articles for support functions and the latest release.• Providing mid level management for internal stakeholders.Accountable for :• Contribute to the assessments of current client business and operations processes, identify opportunities for improvement and peer review documented potential gaps• Subject Matter Expert and Advisor on regulatory compliance IT solutions entailing implementations across APAC• Collaborated with the project team in solution development and implementation; presented the business solution to the client• Providing Adhoc report requested by clients and delivery management.• Documenting SOP (Standard operating procedure) for operational processes.• Consult with testers, development engineers and business partners to help resolve issue.Consulted on :• linking business and technical needs, worked closely with IT and application managers for gathering requirements• Extensive experiences in managing expectations of clients based in USA.• Acted as liaison between client and off-shore development teams to ensure timely and high-quality delivery• Conducted daily review meetings to check project status.Documenting and presenting the work done to the client daily and relate the use cases to the real world.• Utilizing Agile methodologies like Agile-Scrum• Documenting user stories and acceptance criteria. Show less

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  Infogen labs inc.

  Nov 2018 - Oct 2019

  Consultant

  Responsible for :• Managed ongoing support request and administrative needs of users• Managing cases in MS Dynamics CRM • Serve as the primary point of contact for questions and issues resolution• Documenting the Knowledge base articles for support functions and the latest release.• Maintaining life cycle of incidents and proper follow ups • Marinating the Response and Resolution SLA’s. Accountable for :• Contribute to the assessments of current client business and operations processes, identify opportunities for improvement and peer review documented potential gaps• Monitoring L2 Dashboard ,Tracking issues created by clients and internal stakeholders.• Providing Adhoc report requested by clients and delivery management.• Documenting SOP (Standard operating procedure) for operational processes.• Consult with testers, development engineers and business partners to help resolve issue.Consulted on :• linking business and technical needs, worked closely with IT and application managers for gathering requirements• Extensive experiences in managing expectations of clients based in USA.• Acted as liaison between client and off-shore development teams to ensure timely and high-quality delivery• Conducted daily review meetings to check project status.Documenting and presenting the work done to the client daily and relate the use cases to the real world.• Utilizing Agile methodologies like Agile-Scrum• Documenting user stories and acceptance criteria. Show less

• 

  Figmd, inc.

  Oct 2019 - Jul 2020

  Software engineer

  Responsible for :linking business and technical needs, worked closely with IT and application managers for gathering requirementsActed as liaison between client and off-shore development teams to ensure timely and high-quality deliveryDocument all requirements and the business solution such that stakeholders, the development team and test team understand them clearly to go about their tasks.Supporting product owner by helping them analyze the business domain, stocking the product backlog, and grooming the product backlogConducting daily review meetings to check project status.Work with the test team during the test phase to ensure that solution is accurate and free of bugs and issues.Utilizing Agile methodologies like Agile-ScrumDocumenting user stories and acceptance criteria.Accountable for :Provided L2 level Support to the registries for managing their performances. Providing practice management support across all the registries (Creating, Activating and Deactivating)Providing R & D analysis to L3 team for measure related issues.Worked on MIPS submission (Centers for Medicare & Medicaid Service)Worked on Provider Level Discrepancies with the BU stakeholdersProviding consultation to the ETL Operations team for the data extraction.Perform the SQL queries on real time DB.Consulted on :Monitoring L2 Dashboard ,Tracking issues created by registries and internal stakeholders.Acted as liaison between CAS (Client Account) and L1 support team.Providing Adhoc report requested by clients and delivery management.Documenting SOP (Standard operating procedure) for operational processes. Show less

• 

  Capgemini

  Jan 2021 - Jan 2023

  Business technology analyst
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  Citi

  Jan 2023 - now

  Business analyst