Education

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  Multimedia university of kenya

  2019 - 2023

  Bachelor of science - bs computer technology/computer systems technology second class upper
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  Institute of advanced technology

  2019 - 2019

  Certificate information technology 100

  Activities and Societies: Group discussions, Hardware, and software maintenance I have gained expertise in troubleshooting, computer upgrade and repair, software and hardware maintenance, and customer support. My knowledge of these areas allows me to diagnose and solve technical issues quickly and efficiently, while also providing excellent customer service.

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  Coursera

  2022 - 2022

  Certificate information technology 97.50

  Activities and Societies: Participation in online forums and discussions, Completed assignments and quizzes. I gained a broad understanding of the principles and practices of technical support including: Basic troubleshooting techniques for common computer issues, how to diagnose and resolve network connectivity problems, strategies for managing and prioritizing technical support requests, best practices for communicating with customers and colleagues in a professional and helpful manner, tools and technologies commonly used in technical support, such as remote access software and diagnostic tools

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  Cisco networking academy

  2022 - 2023

  Certificate information technology 100

  I learned the fundamentals of cybersecurity and gained a basic understanding of how to protect computer systems and networks from cyber threats.