Experience

• 

  Goodyear

  Jan 1998 - Jan 2002

  Cooperative education associate
• 

  Courier health care, inc.

  Jan 2003 - Jan 2006

  It consultant
• 

  National city bank

  Jan 2006 - Jan 2008

  • Selected by task force of senior management to enter Leadership Development Program• Delivered superior results in four highly visible six-month roles:o Led deployment of Core systems through two bank integrations andenterprise releases – totaling $7.4B assets | 50+ resources | 25+ FTEo Managed complex Data Warehouse integration of Siebel Platform data frommultiple mainframe source systems – $1MM spend | 25 resources | 7 FTEo Coordinated fixed-bid agreement with India-based consulting firmo Supervised several operational areas in deadline-driven, mission-critical, high employee turnover environmento Introduced Collaborative Work Systems concepts to empower production associates and facilitate cross-training Show less

  • Project Lead

    Jan 2006 - Jan 2008

  • Leadership Associate

    Jan 2006 - Jan 2008
• 

  Pnc financial services group

  Jan 2009 - Sept 2013

  • Led an internal consulting team, implementing portfolio, program, and project management solutions; marketed services across technology, as well as at the corporate level – 8 resources | 4 offshore• Managed execution of executive and regulatory reporting for six concurrent programs, including Basel and the Corporate Strategic Initiatives Office – $315MM total program spend• Coordinated and drove bi-weekly senior management working group, overseeing business processes and governance within technology • Directed all application lifecycle and platform activities for MS Project Server, Enterprise Program Data Mart, and Basel Rule Management Database• Established onshore/offshore model for development team, accelerating client delivery• Pioneered demand management processes; leveraged to control resource allocation and team workflow while enhancing client communication Show less • Led NCC to PNC conversion of Checking and Savings applications – 9MM accounts |$160B assets | $3.7MM spend | 55 resources | 28 FTE• Bridged communication gaps between organizations and across application teams• Mentored junior project managers aligned with conversion effort• Managed conversion testing strategy, test plans, and implementation plans for nine core applications• Coordinated core system cross-application impacts with 21 interfacing conversion teams• Integrated methodologies and best practices across organizations Show less

  • Project Manager - Risk Analytics

    Oct 2012 - Sept 2013

  • Strategic Information & Risk Management Technology PMO

    Jun 2010 - Oct 2012

  • Technical Project Manager

    Jan 2009 - Jun 2010
• 

  Monitise americas

  Sept 2013 - Mar 2017

  • Took control of damaged relationships with key clients, leading successful project recoveries• Drove critical internal product releases in parallel with client delivery responsibilities• Interfaced with C-level executive clients in escalation scenarios, as well as standing relationship touchpoints• Managed client-facing global delivery teams with resources in the US, UK, India, South Africa, and Australia – $2MM revenue per annum| 12,000 billable hours per annum| 38 resources | 14 FTE• Fostered positive turnaround of Fortune 500 client relationship as primary contact for engagement• Led strategic initiative to bring UK product to the US market, including net new IBM data center build-out• Authored material contractual client documents (Statements of Work, Change Requests)• Streamlined application delivery process to reduce effort and accelerate time to market Show less

  • Director, Project Management Office

    Jul 2016 - Mar 2017

  • Senior Project Manager, Client Services

    Sept 2013 - Mar 2017
• 

  Okta

  Mar 2017 - now

  • Senior Customer Success Executive

    May 2023 - now

  • Customer Success Executive

    Nov 2021 - Apr 2023

  • Principal Project Manager

    May 2019 - Oct 2021

  • Enterprise Project Manager

    Mar 2017 - Apr 2019