Experience

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  Itella

  Jan 2001 - Jan 2003

  Courier

  I was driving parcels and mail for companies and private persons before and during my studies.

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  Varova oy

  Jun 2006 - Aug 2006

  International traffic assistant (trainee/summer work)

  Air import

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  Bring express suomi oy

  Feb 2007 - Jul 2013

  Production coordinator

  Key Responsibilities:• Managed transportation operations for one of the company’s largest customers, ensuring efficient delivery schedules and maintaining high service quality.• Handled invoicing processes, ensuring accuracy and timely billing for clients.• Coordinated shift planning and monitored performance to optimize workforce efficiency and customer satisfaction.• Compiled various statistics and reports for both customers and management, providing insights to improve operations.• Performed PDA (Personal Digital Assistant) maintenance, including upgrades and handling service orders.• Contributed to future planning initiatives as part of the office management team, supporting business growth and efficiency.• Involved in the construction and development of domestic and international transport networks, identifying opportunities for improvement and cost-saving strategies.• Managed international assignments and acted as an IATA agent, overseeing air and sea exports/imports. this included managing integrated operations (quotations, bookings, communications with agents, organizing transport, customs clearance, order tracking, and billing).Certifications:Successfully completed the Basic IATA Agents Course (SAS) & IATA/ICAO – Transport of Dangerous Goods by Air (DGM) in 2008, with certifications valid until the latest DGR refreshment course passed in November 2012.Development Contributions:• Led the integration of the company into the new system following its acquisition, ensuring seamless transition and minimal disruptions.• Coordinated the purchase and integration of a new IP telephone system to enhance communication efficiency.• Acted as the main contact for ERP upgrades, working closely with the program producer to improve functionality and user experience. Show less

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  Uudenmaan pikakuljetus oy

  Aug 2013 - Mar 2016

  Uudenmaan Pikakuljetus Oy UPK was founded in 1992. The company’s turnover in 2012 was approximately 23 million euro generated by about 75 employees. UPK has a fleet of 50 vehicles. UPK is operating with 11 regional traffic contractors thus covering the whole country and delivering about 10,000 shipments daily.Main tasks on my responsibility:• Oversaw pharmaceutical transportation operations across Finland, ensuring timely and secure deliveries of sensitive goods.• Acted as the primary contact person for pharmaceutical and healthcare customers, providing high-level customer service and resolving inquiries.• Coordinated and educated both internal drivers and subcontractors’ terminal staff on proper transportation protocols, with a focus on pharmaceutical handling standards.• Maintained and generated various reports and statistics for customers and management, enabling data-driven decision-making.• Managed and updated detailed registers of vehicles and drivers to ensure compliance and operational efficiency.• Served as the Dangerous Goods (DG) contact person, ensuring all safety and regulatory requirements were met.• Handled and resolved claims related to transport, ensuring swift and fair settlements.• Closely monitored the temperature and conditions of pharmaceutical shipments, ensuring all products were transported within specified standards.• Supported continuous quality improvement initiatives, driving process improvements within pharmaceutical transport operations. Show less

  • Operations Service Performance Manager

    Aug 2014 - Mar 2016

  • Traffic Manager

    Aug 2013 - Aug 2014
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  Postnord oy

  Mar 2016 - Feb 2020

  Main tasks:• daily quality and production process monitoring• development and maintenance of quality meters, reports and report templates• in case of service and productioon process abnormalities, planning and formulating corrective action quidelines• providing a regular quality reports for internal use and partners• terminal audits• maintaining of communication between production and other business enterprises• to act as a representative of the operative department• keep pharmaceutical transport training• support the organization on DG (Dangerous Goods) transportations Show less PostNord can help you reach both businesses and private individuals throughout the world.Turnover in Finland in 2014 was approximately 71 million euros. Annual sales in the Nordic logistics market total around 80 billion euros with the share of PostNord operations totalling around 17 billion. PostNord’s market share is about 10 percent. Our competitors are global logistics companies, whose market position varies according to services, and the national postal operators in Norway and Finland.Main tasks:• develop and ensure the customer experience• customer Implementations to the production• documentation of the customer-specific production processes• coordinate and develop customer-specific solutions • maintaining of communication between production and other business enterprises• to act as a representative of the operative department• keep pharmaceutical transport training• support the organization on DG (Dangerous Goods) transportations Show less

  • Head of Control Tower

    May 2019 - Feb 2020

  • Manager, Quality & Process Control

    Jul 2016 - Jun 2019

  • Customer Operations Specialist

    Mar 2016 - Jul 2016
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  Takeda

  Feb 2020 - Dec 2020

  Supply chain manager

  • Managed and coordinated demand and supply planning processes, ensuring accurate sales forecasting and alignment with business needs.• Led and participated in Sales and Operations Planning (S&OP) meetings with manufacturing plants to align production with market demand and mitigate supply risks.• Conducted daily communication with third-party logistics (3PL) partners, ensuring smooth delivery schedules and resolving any supply chain issues.• Analyzed and reported backorder status, providing solutions to address shortages and improve fulfillment rates.• Oversaw compulsory stock level control, working in compliance with regulatory requirements and liaising with FIMEA to secure permits to go under required stock levels.• Performed inventory level and cost analyses, ensuring optimized stock management and minimizing overstock or stockout situations.• Generated monthly reports for the finance department, ensuring accurate data for financial planning and analysis.• Handled quarantine releases and the receipt of goods, ensuring proper documentation and compliance.• Managed deviations and supply disruptions, collaborating with internal teams to identify root causes and implement corrective actions.• Led KPI analyses and ongoing monitoring to track supply chain performance, identifying areas for improvement and optimizing processes.• Collaborated effectively with internal stakeholders, including business units, to align on internal forecasts and drive cross-functional coordination.• Participated in process development initiatives to streamline workflows and improve operational efficiency.• Coordinated the approval and management of destruction permissions for expired or unsellable goods.• Supported campaigns and planned recalls, ensuring compliance with company procedures and regulations. Show less

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  Abbvie

  Jan 2021 - now

  Demand and customer service manager

  • Ensure accurate sales forecasts aligned with market trends, supporting the S&OP process.• Analyze forecast changes and communicated adjustments to the supply chain team.• Act as the primary link between Supply and Demand, providing daily updates on demand/supply changes, including contracts and abnormal scenarios.• Manage customer orders, verified invoices, and coordinate vaporizer orders with local manufacturers.• Participate in Forecast Review meetings, adjusting forecasts based on sales data and team input.• Submit the Affiliate Demand Statement (ADS), ensuring alignment with distribution and forecasting goals.• Supervise SCM system use, managing user IDs, DFU maintenance, error reporting, and training.• Analyze high-inventory, short shelf-life products, evaluating financial impacts before accepting or rejecting offers.• Coordinate forecasts for specific products (e.g., Duodopa pumps) and worked with BPO on SAP-related processes.• Manage backorder reporting, resolve delivery issues with central warehouse & wholesaler, and maintained SAP price conditions.GDP Compliance and Regulatory Tasks• Ensure compliance with GDP regulations, trained on relevant documents, and handle distribution complaints.• Act as a backup for the Responsible Person (RP) on temperature excursion complaints and monitored mandatory reserve stock.• Provide demand, stock, and distribution data to RP during backorder, out-of-stock, and recall situations.Support importation and sales authorization tasks, including checking COAs and temperature logs.Additional Responsibilities• Support the Finance Director on OTC-related projects and handled ad-hoc tasks.• Identify optimization opportunities in demand, inventory, and logistics processes for continuous improvement. Show less