Experience

• 

  Avaya

  -

  Operations manager
• 

  Dxc technology

  Feb 2008 - Nov 2018

  • Service Operations Manager

    Apr 2017 - Nov 2018

  • Service Delivery Operations Manager at DXC (AVAYA)- ITIL qualified

    Feb 2008 - Nov 2018
• 

  Hewlett packard enterprise

  Jun 2008 - Nov 2018

  Service delivery operations (noc) manager

  Management of up to 20 global engineers.All aspects of an ITIL based Service Management model.Setting and managing individuals SMART objectives throughout the FY.Creation and management of a 24/7/365 rota.Process creation and improvement for all aspects of the service cycle.Recruitment of engineers both in the UK and India.Setting up a new global team to meet the demands of an enhanced SLA requirement for an existing blue chip customer..

• 

  Brightgen

  Jun 2019 - now

  • Senior Service Manager

    Nov 2023 - now

  • Service Manager

    Jun 2019 - Nov 2023