Experience

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  Micro 2000 technology pte ltd

  Jan 2013 - Jul 2021

  - Lead a team of engineers responsible for supporting enterprise customers with Networking and Server issues.- Collaborate with enterprise clients to understand their technical needs and provide timely solutions.- Collaborate with team of engineers and technical experts to design tailored IT solutions that align with the client's business goals.- Oversee the prompt and efficient resolution of IT issues encountered by enterprise clients.- Lead troubleshooting efforts and provide technical guidance to your support team.- Coordinate the implementation and deployment of IT solutions, ensuring minimal disruption to the client's business operations.- Demonstrate expertise in a variety of technologies, including Windows Server, routers, switches, F5 load balancers, virtualization (VM), SAN storage, firewalls, and VPN solutions.- Provide regular reports to clients on the status of ongoing projects, issue resolutions, and system performance.- Lead and manage multiple teams of engineers responsible for supporting various service centers, including Apple, Singtel and Asus.- Provide guidance, mentorship, and technical leadership to support personnel.- Conduct performance evaluations, set performance goals, and ensure team cohesion.- Oversee technical support operations for service centers, ensuring efficient and effective resolution of customer issues.- Implement best practices for troubleshooting and problem resolution. Show less - Manage large-scale deployments of Windows Server environments, SANs, virtualization solutions, and Networking Infrastructure to support enterprise-level operations.- Configure and manage Routers, Switches, Load Balancer and Firewalls to ensure network connectivity and security.- Implement wireless networking solutions, including access points and controllers.- Planning and implementation of Windows Server environments, including Active Directory, DNS, DHCP, and other server roles.- Deploy and maintain virtualization solutions such as VMware or Hyper-V.- Define and meet SLAs for enterprise clients, ensuring timely response and issue resolution. Show less - Manage large-scale deployments of Windows Server environments, SANs, Virtualization solutions, and Networking Infrastructure to support enterprise-level operations.- Configure and manage Routers, Switches, Load Balancer and Firewalls to ensure network connectivity and security.- Implement wireless networking solutions, including access points and controllers.- Planning and implementation of Windows Server environments, including Active Directory, DNS, DHCP, and other server roles.- Deploy and maintain virtualization solutions such as VMware or Hyper-V.- Define and meet SLAs for enterprise clients, ensuring timely response and issue resolution. Show less

  • I.T. Manager

    Jun 2015 - Jul 2021

  • I.T. Team Lead

    Nov 2013 - Jun 2015

  • I.T. Engineer

    Jan 2013 - Nov 2013
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  Ncs group

  Jul 2021 - now

  Network infrastructure engineer

  - Expertise in Cisco ACI, F5 Load Balancer, routers, switches, firewalls, VPN, and Cisco ASA technologies- Execute network infrastructure projects in collaboration with government technology agencies to meet their specific requirements and objectives.- Plan, design, and implement scalable and resilient network architectures, including LAN, WAN, and data center networks.- Expertly troubleshoot and resolve network-related issues to maintain the availability and performance of network infrastructure. Provide timely support to end-users, stakeholders, and project teams, addressing network concerns and inquiries efficiently- Manage and maintain network infrastructure, ensuring high availability, reliability, and security.- Liaise with GovTech stakeholders to gather project requirements, provide updates, and ensure alignment with project goals.- Conduct regular project status meetings, provide technical guidance, and resolve project-related issues.- Collaborate with cross-functional teams to integrate network solutions, implement network upgrades, hardware refreshes, and technology migrations as part of broader technology initiatives.- Ensure compliance with government regulations and security standards while implementing network infrastructure projects.- Maintain comprehensive documentation of project plans, network designs, implementation details, and troubleshooting procedures to support compliance with government standards and for auditing purposes. Show less