Jacob Wilderman

Experience

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  Husker Car Wash

  Mar 2008 - Jul 2010

  Husker Car Wash

  -During my time at Husker Car Wash, I learned how to interact with customers professionally and provide a superior experience and service.-This being one of my initial work experiences, I learned efficient time management, and customer service skills.

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  Schaefer's TV and Appliance

  Aug 2010 - Jan 2018

  -Learned many different skills and I have been exposed to multiple aspects of the business process. -Assisted in the shipping and receiving process where I was responsible for interacting with customers in a professional and helpful manner. -Responsible for the proper and efficient storage/transfer of consumer electronic inventory. -Promoted to my current position as a retail support representative. -Acquire and retain the most current knowledge of our electronic product mix.-Assist customers in any of their electronics troubleshooting needs. Whenever needed I also deliver electronics to customers and install these products to our customers satisfaction. -Assist our resident IT Director in reformatting and repairing new/current/refurbished computers. -Proficient in the use of many operating systems, programs, and installing/troubleshooting our computers/LAN, and printers. -Installed and troubleshot networking error/deficiencies (routers, modems, data switches, wireless access points, run/terminated/toned Cat 5e and Cat 6 cabling. -Assist in updating pertinent information for our e-commerce business on our online shopping center (schaeferstv.com). Proficient in basic to intermediate data entry/research about current and past products. -Proficient in the use of programs used for transferring data from excel spreadsheets/access-like programs that are used for the above listed website. -Developed many skills including, but not limited to: proficient: customer service, team building/team work, problem-solving/research, communication (written and oral), process efficiency/management. Show less

  • Retail Support (Consumer Electronics)

    Jan 2012 - Jan 2018

  • Customer Technology Support-Logistics/Warehouse Operations

    Aug 2010 - Dec 2017
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  Sandhills Global

  Jan 2018 - Sept 2018

  Technical Editor
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  ALLO Communications

  Sept 2018 - Mar 2020

  Residential Installation Technician (Field Lead)
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  Nelnet Campus Commerce

  Mar 2020 - now

  Account Manager