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Janette Felicia

Janette Felicia

Restaurant Supervisor

Followers of Janette Felicia611 followers
location of Janette FeliciaBatam City, Riau Islands, Indonesia

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  • Timeline

  • About me

    Account Manager at DHL Global Forwarding

  • Education

    • SMA Negeri 1, Balikpapan

      2006 - 2008
      SOCIAL SCIENCES

      Activities and Societies: Choir Club at SMAN 1 Balikpapan * Gold Medal award for Christmas Choir Competition, High School First Year,December 2006* Bronze Medal award for Christmas Choir Competition, High School Secondary Year, December 2007

    • Taylor's University Sdn Bhd

      2009 - 2011
      Bachelor of Hospitality and Tourism Management, Affiliated with Academie of Toulouse, France Hospitality and Tourism Management Honourable Pass

      Activities and Societies: * Public Relation Committee of Orange Mega Games Carnival October 2010 at Taylor’s University, Malaysia * Sponsorship Committee of Exhibition and Fund Raising December 2008 at Taylor’s College, Malaysia As a student at Taylor's University College in Kuala Lumpur and obtained a degree as a Bachelor of Hospitality and Tourism, I learned a day to day Hotel Operation and Management by learning in each of hotel department

  • Experience

    • Six Flags

      May 2011 - Nov 2011
      Restaurant Supervisor

      * “Johnny Rockets”, an American restaurant franchise whose concept is tocreate a classic American restaurant atmosphere.* “Best of the West” a Western Texas theme restaurant serving an authenticWestern American Cuisine.The main duties :* To ensure that the restaurant works smoothly, assigned task for the team member and running the breaks for the team member, and to make sure that the guest have met the expectation and satisfaction

    • Mercure Grand Mirama

      May 2012 - Feb 2014
      Reservations Agent

      * Received and keyed in room reservation by Fax, Email, Website, and Phone calls to the system* Ensure that every guest special request on their reservation are written on the system* Reply the guests email regarding room and rates enquiry* To ensure the communication between Reservation and Reception are working smoothly in order to achieve guest satisfaction and minimize miscommunication happen

    • Grand Darmo Suite

      Feb 2014 - Jul 2014
      Reservations Agent

      * Ensure that every guest special request on their reservation are written on the system* Reply the guests email regarding room and rates enquiry* Doing multitask job such as being a Receptionist, handling check in and checked out

    • Aston Balikpapan Hotel and Residence

      Sept 2014 - Jan 2016
      MICE Executive

      • Responsible for sourcing, negotiation, planning and operation of the sales and or any other requirement on sales schemes that success on commercial and practical level is achieved.• Assist with Sales Manager in sourcing, negotiation, planning and operation of the sales and or any other requirement on sales schemes • To liaise with the various business partners on all the sales related activities.• Ensure effective communication to the sales & entertainment team to promote a team work approach to meeting client expectations.• Responsible for Social Event ( Birthday Party, Personal Gathering, Personal Dinner, etc ) Show less

    • Aston Balikpapan Hotel & Residence

      Jan 2016 - Aug 2016
      Assistant Sales Manager

      Assist with Sales Manager in sourcing, negotiation, planning and operation of the sales and or any other requirement on sales marketing department

    • DHL Global Forwarding

      Sept 2016 - now
      Account Manager

      Responsible for the management of sales and relationship with particular customers

  • Licenses & Certifications

    • Servsafe