William Lunoe

Experience

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  United States Air Force

  Jun 2008 - Jun 2011

  Manage and supervise training and development programs to ensure the development of occupational specialties, enhance productivity and quality of work, and build the highest level of professionalismConduct training needs assessments, recommend training programs, and plan and organize training activities, consulting with onsite supervisors regarding program performance and opportunities for improvementAssess training programs and evaluate training and instructional materials, teaching aids, and devices, such as educational videos, textbooks, and manualsArrange leadership development programs designed to develop potential candidates for higher-level positions. Initiated procurement of training materials and associated supplies; assisted in the procurement of 36 computer systems for training programCompletely rewrote Job Qualification Standard to optimize training, all training materials including study guides, training aids, and educational toolsImplemented new training processes, resulting in 19 Airmen and Noncommissioned Officers completing JQSReviewed training records with personnel in-charge to ensure continuity for Unit Compliance Inspection (UCI) Show less Analyzed and reported intelligence information for United States Air Forces in Europe Theater ISR Center regional team contingency and crisis operations; performed receipt, analysis, and dissemination of intelligence informationRefined cryptologic intelligence and submitted information, prepared intelligence reports to satisfy priority intelligence requirements, and enforced quality standardsDeveloped indications and warnings, utilized restricted databases, and provided reach-back ability to national authorities; managed 63 global intelligence producersOversaw the release of over 90,000 aircraft position reports daily for theater operations, and supplied vital information for input into planning, flight support, and situational awarenessOperated highly sophisticated multimillion-dollar intelligence equipment designed to produce and disseminate intelligence reports containing information obtained from various sourcesParticipated in preparing and conducting 10 briefings of high ranking individuals (Major through LT General)Authored and provided quality assurance on 200+ time sensitive SIGINT tippers providing near real-time Intelligence to decision makersProficient with the complete Microsoft Office suite software package; intelligence software and systems include NSAnet, JWICS, SIPR, DCGS-A, Analyst Notebook, M3, MIRC, OneRoof, Coastline, AMHS, SharePoint Show less

  • Signals Intelligence Analyst Training Manager

    Apr 2010 - Jun 2011

  • Satellite Relay Signals Intelligence Analyst

    Jun 2008 - Apr 2010
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  DTT SURVEILLANCE HOLDINGS, INC.

  Aug 2013 - Nov 2014

  Technical Support Representative Level II

  Provide the highest level of effective customer support to business owners and their staff in the use of DTT proprietary surveillance solutionsTrusted to monitor, support, track, and annotate VIP accounts as the first point of contact for sensitive clients experiencing system irregularitiesSupport and troubleshoot client network infrastructures to seamlessly integrate surveillance needs with existing topography to include port forwarding, subnetting, remote access, and router/modem configuration.Update and maintain confluence knowledgebase to provide for maximum efficiency in prognosis and resolution of system errorsTrain and mentor new hires to effectively manage time and systematically troubleshoot errors via on the job trainingIntegrate a wide array of point of sale registers (Aloha, Micros, Epson, SubShop) with DVR system using techniques to include serial forwarding, parallel forwarding, TCP, and logical mapping Show less

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  Switch

  Oct 2014 - Nov 2016

  Data Center Support Technician

  Plan and execute the installation and decommissioning of a multitude of customer equipment to include enterprise storage arrays, switches, routers, servers, blade chassis, and power distribution unitsMaintain SUPERNAP standards in cable management accounting for safe routing, separation of redundant lines, airflow, appearance, and conservation of real estateComplete Layer 1 testing and troubleshooting of CAT 3, CAT 5, CAT6, as well as single mode and multimode fiber circuits for continuity and fault identificationAssist with software and BIOS configurations to numerous operating systems for offsite clients in a timely and efficient mannerFacilitate written and verbal exchanges between customers utilizing SUPERNAP circuits and service providers to proactively address maintenance and circuit eventsPerform daily back-up tape rotations for multiple clients while ensuring proper documentation and accountability throughout the import & export processesServe as a team member in the company’s information nexus; logging, tracking, receiving, acting upon, and routing of all inbound communications to necessary personnelIdentify and remediate deployment discrepancies such as device airflow concerns, power redundancy requiring the use of Automatic Transfer Switches (ATS), and device access for maintenance and scalabilityAdhere to, maintain, and promote strict security guidelines implemented to foster unparalleled physical and information security as well as preserve confidentiality Show less

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  Milestone Technologies, Inc.

  Nov 2016 - Jan 2020

  Oversee and manage workloads for a 12 person team with adherence to SLA timelines in a multi-building campus environment; triage and delegation of 85 to 150 installations, troubleshoots, cabling projects, device moves, maintenance windows, and audits per weekPropose and decide solutions/new processes for increasing efficiency within the data center, reduced SMI Cabinet turnover average from 10 to 5 daysMaintain effective communication with project stakeholders to ameliorate conflicts and concerns in order to complete large-scale projects in a timely mannerSupervise and take ownership of critical device upgrades, circuit cut-overs, tech refresh projects, capacity adds, inter-building cabling projects, and complex high visibility endeavorsConduct one on one performance reviews with all team members, identifying strengths and weaknesses, instituting professional development plans, and executes disciplinary measures when neededRevise and approve revised SOPsLead weekly staff meetings to discuss current and upcoming projects, disseminate pertinent information, review SOPs, provide standardized training, and discuss safety concernsAssist with interviewing and candidate selection for positions within the teamConstruct weekly and on-call technician schedules with 24/7/365 coverage Show less Subject Matter Expert providing guidance and mentorship regarding component installations, cable management, device inter-workings, infrastructure layouts, media types, standard operating procedures, and company guidelinesCompleted 1248 installations, projects, audits, and troubleshooting endeavorsFacilitate training of new teammates on customer installation and cabling standards, ticketing systems, and asset managementAssist with ticket triage, and delegation of workflow within the teamRemain available as On Call Technician, able to respond to events in person within a one hour windowPlan and complete large scale network cabling projects utilizing media types to include LC, FC, and MTP terminations on Single Mode and Multimode Fiber, CAT6, Twinax, and Coaxial CablePerform power on, failover testing, and power balancing of cabinets with critical infrastructure teamsExecute RMA hardware changes and maintenances in live environments, coordinating with networking and engineering teamsSuccessfully troubleshoot hardware anomalies, heating and cooling concerns, and fiber and copper circuits with no oversight required Show less Effectively utilize the Service Now and Remedy ticket management systemsAssist in the racking and moving of equipment and installation of cabling as directed for special projectsInstall/De-Install/Maintain servers, switches, routers, storage and other hardwareMulti-task and able to adapt to changing priorities as business needs developCommunicate clearly and concisely in tickets, emails, to customers, management, and peersSuccessfully troubleshoot hardware anomalies, heating and cooling concerns, and fiber and copper with minimal to no oversight required Show less

  • Data Center Sites Services Supervisor, eBay Inc.

    Jan 2019 - Jan 2020

  • Data Center Sites Lead Technician, eBay Inc.

    Feb 2018 - Jan 2019

  • Data Center Sites Technician III, eBay Inc.

    Mar 2017 - Jan 2018

  • Data Center Sites Technician II, eBay Inc.

    Nov 2016 - Mar 2017
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  BGIS | Critical Solutions Group

  Jan 2020 - Jan 2025

  Oversee and serve as custodian of 2000 rack campus deploymentPerform capacity planning for multiple platforms in multiple locations, accounting for power utilization, cooling, efficient use of footprint, connectivity, and resiliencyPlan and implement OS2, OM4+, & CAT6 structured cabling and dark fiber OSP within campusDesign rack solutions & RCMS for multiple device deployment types, documenting and standardizing the builds for replication at scaleCollaborate with Hardware Engineering, Networking, and Global Teams to create and implement new 400G networks within existing 100G fabric.Serve as data center subject matter expert on multidisciplinary discussion panels to guide company IT strategyOversee ‘Proof of Concept’ builds and vet designs for efficacyImplement MUX metro links to connect distributed locations to core locationsDevelop and revise Data Center Standards to be used by vendors and supply chain partners for delivery and execution of Rack & Roll SKUs, Structured Cabling, Custom Cabinets, and PartsAuthor and revise Standard Operating Procedures for Data Center Operations teamsAccomplish environmental audits in owned facilities and with colocation partners to remedy thermal challenges to promote consistent cold airflow to critical devicesMaintain relationships with multiple industry supply chain and vendor entities to ensure appropriate stock levels and project lead timesManage relationships with low voltage and burst labor vendors, forecasting manpower and materials stocking needsRequest & process quotes for materials and labor to support planned capacity growth and special projectsForecast quarterly and annual budgets for regional projectsCreate RFPs to solicit bids for custom built solutions as well as MSAs from vendors and VARs Show less Facilitate transition of Data Center Site Services for client to new accountOversee and manage workloads for a 16 person team with adherence to SLA timelines in a multi-building campus environment; triage and delegation of 85 to 150 installations, troubleshoots, cabling projects, device moves, maintenance windows, and audits per weekContinually refine processes to improve efficiency and foster improved communication between teamsMaintain effective communication with project stakeholders to ameliorate conflicts and concerns in order to complete large-scale projects in a timely mannerSupervise and take ownership of critical device upgrades, circuit cut-overs, tech refresh projects, capacity adds, inter-building cabling projects, and complex high visibility endeavorsConduct one on one performance reviews with all team members, identifying strengths and weaknesses, instituting professional development plans, executes disciplinary measures and terminations when necessaryRevise and approve revised SOPsLead weekly staff meetings to discuss current and upcoming projects, disseminate pertinent information, review SOPs, provide standardized training, and discuss safety concernsAssist with interviewing and candidate selection for positions within the teamConstruct weekly and on-call technician schedules with 24/7/365 coverage Show less

  • Data Center Facility Program Manager - Whitespace Engineering, eBay Inc.

    Jan 2021 - Jan 2025

  • Data Center Manager, eBay Inc.

    Jan 2020 - Jan 2021
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  CoreWeave

  Jan 2025 - now

  Technical Project Manager