Jatin Kumar Verma

Experience

• 

  Wipro Infotech

  Oct 2008 - Apr 2017

  • Managed enterprise projects, drove projects from conception through completion.• Managed Operations support and team under maintenance and sustenance phase.• Consulted with client to identify key requirements, defined project scope, developed project plan and schedule, provided leadership to internal teams on projects and daily production issues. Facilitated issues resolution. Prepared and presented timely status reports to client and internal senior management.• Collaborated with clients, third party software partners and internal teams to develop and launch product enhancements that maximized end user experience and generated additional revenue opportunities.• Initiated a comprehensive issue tracking process that improved communication and issue resolution for cross-functional teams and senior management. • Initiated daily ageing and SLA tracking for end user concerns that improved SLA metrics from 80% to 96%.• As Change and Transition Manager, ensured zero defects passed on the production environment with stabilized operation support by knowledge transfer from development to respective support teams.• As Operations Manager, acted as escalation point for change requests and client concerns, and worked closely with other project managers to prioritize issues and coordinate troubleshooting efforts.• Functional and Technical solution design for client requirement.• Initiated Trend analysis of user concerns to generate Service Improvement Plans and automations.• Created process map to ensure monthly BRC and T&M billing are submitted as per timelines with timely payments.• Identify Early warning Alerts and risks proactively and track it to closure• Driving C-SAT improvement, productivity improvement, best practices, and compliance Programs• Conceptualized and implemented service desk for Order to Cash, Procure to Pay and Hire to Retire Process.• People Span of 100+ Show less • Application development and end user support• Exposure to business process re-engineering and process improvement, using Six Sigma and Lean techniques.• Developed project plans and ensured milestones were met according to schedule. Tracked issues, facilitated resolution and provided weekly status reports to senior management.• Utilized LEAN, SIX SIGMA, Problem Management and automation principles, ensuring 30% YOY productivity on end user concerns for three consecutive years. • Existing process analysis with the objective to reduce process gaps and productivity improvement with the modification / creation of well-defined process maps.• Service Improvement Plan (SIPs): Worked and mentored more than 50 SIPs within my account. • Received multiple times ‘Star of the Quarter’ and ‘Best Team award’.• Received award for the Best Individual effort for Productivity Improvement. Show less

  • Project Manager / Operations Manager / PMO / Change Manager / Transition Manager

    Jun 2014 - Apr 2017

  • Project Manager / Business Analyst / Quality Assurance

    Jan 2010 - May 2014

  • Software Developer

    Oct 2008 - Feb 2010
• 

  Rackspace

  Apr 2017 - Jun 2018

  Implementation Manager

  • Project Management (Planning, Design, Execution, Implementation, Resourcing) for new acquisitions, customers or Infrastructure and Application managed Service.• Transition of work to offshore (US to India) locations.• On Prem to Cloud Migration• Individual Contributor

• 

  Genpact

  Jul 2018 - now

  • IT Program mgmt. (ERP, Non-ERP, on-Prem to Cloud Migration)• Business Analysis and Solutioning – Convert Business requirements into meaningful Solutions• Process Improvement – Understand existing process and help improve the same via technical solutioning• O2C Consultant – Exposure in working with Finance and controllership stakeholders, Billing nuances for Managed Services, Customer Invoice Dispatch Solution• Leading cross functional and Technical Teams for e2e service delivery (Build and Ops)• Strong Communication, Leadership, People Management and Analytical skills• Operations Management• IT Service Delivery Management• Vendor Management• Initiatives / Productivity Improvement / Cost Optimization• People Span 30+Key Deliverables:• Oracle CPQ Implementation for Pricing Function• Oracle EBS migration from Private to Public Cloud• Implementation of Customer Invoice Dispatch solution, integrating it with O365, FAX, Blue Dart and DHL• Implementation of Virtual Assistant (Homegrown Bot) reducing incident count by 70% Show less

  • Assistant Vice President

    Jun 2021 - now

  • Senior Project Manager

    Jul 2018 - Jun 2021