Jennifer Freier

Experience

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  Hewlett Packard Enterprise

  Sept 2015 - Dec 2016

  Account Delivery Executive

  Management of all ITO operations, personnel and associated functions. ITO service offerings encompass operational delivery of Hosting, Storage, Facilities, Network services, Workplace Services, Contact Centre, Security and Integrated Service Management operations as well as Service Delivery Management functions. Ensure Implementation of process improvements as recommended by capabilitiesRun the operation under the ITIL framework using standards/practices established by the global capabilities.Standardise workload in region and drive movement of work to best shore locations.Maintain integrity and regulatory compliance of Operational Environments – Security; Compliance; BCP ; DR; ISODrive productivity to meet best practice targets and improve competitive position with market.Ownership of the facilities, oversight for security and wellbeing of employees, protection of client assets.Management of finances including accuracy of cost base and outlooks, cost leadership and capital expenditure.Achievement of unit cost and competitive cost to the market.Ensure contracts are managed to allowable cost and expense.Measured on mapped accounts’ matching expenses to the POS model.Primary accountability for ITO clients including Global Accounts represented in regionAchieve client SLAs and customer satisfactionOperational customer support for all clients in region regardless of where services are deliveredEstablish and maintain key client relationships Show less

• 

  Sutherland

  Dec 2016 - Feb 2021

  Associate Vice President Enterprise
• 

  Sterling

  Feb 2021 - May 2023

  Global Operations Lead- Customer & Candidate Care
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  SterlingBackcheck

  May 2023 - now

  Vice President Workforce Management