Brian Johnson

Experience

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  Cintas

  Apr 2006 - Apr 2010

  Service Sales Representative

  • Uploaded and downloaded customer information including weekly inventory from the AS400 system to the Dell X50 Pocket PC • Balanced route sheet daily during the check-in process • Helped companies of all sizes consistently present a clean, crisp, professional look by servicing and providing them weekly change outs of uniforms, floor mats, and restroom supplies • Responsible for customer satisfaction by building rapport, responding to customer inquiries and requests, as well as pro-active problem solving • Increased company route growth through sales of additional items from our product line and catalog to current customers Show less

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  FedEx

  Apr 2010 - May 2014

  • Perform daily pre-trip safety inspections on all equipment • Liaison with sales, operations and other service centers and/or departments to ensure customer's needs are achieved and all issues are resolved • Demonstrate world class customer service • Comply with all companies policies/procedures• Follow dispatch instructions and communicate with dispatch as required, including but not limited to: delays, arrivals and equipment problems • Interact with customers to determine pick-up or delivery needs as well as to provide accurate problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales • Lift packages of various size and weight (as much as 100+ lbs.) • Enter freight shipment information into computer system to include, but not limited to, accurately bstatus shipments, generate freight bills and/or correct freight bills • Verify and complete required documentation and reports • Solicit additional business from customers, and provide leads for potential new opportunities • Make freight delivery appointments, as required • Review Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member • Travel to various areas within a region, Deliver additional open routes on an as needed basis Show less

  • Delivery Driver

    Oct 2010 - May 2014

  • Delivery Driver

    Apr 2010 - May 2014
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  OnDuty Systems

  Nov 2016 - May 2018

  Alarm Technician

  Commercial Security Installation Technician• Set up and install security systems such as surveillance camera and fire alarms • Set up commercial fire alarms and burglar alarm panels • Structured cabling and wiring • Install Honeywell and DSC panels • CCTV Installations • Troubleshoot problems with networks and web services• Configure modems and switches • Performed testing on Windows• Ran, pulling, terminating, and splicing CAT 5/CAT 6 cable and also ran low voltage wiring • Accurately maintained van inventory • Discussed site location and construction requirements with customer Show less

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  TEKsystems

  May 2018 - Nov 2018

  Alarm Installer

  • Sub-contractor for ADT • Responsible for installing Honeywell alarm panels, DSC and DMP• Set up and install security such as surveillance camera and fire alarms. • CCTV Installations • Home Automation • Ran, pulling, terminating, and splicing CAT 5/CAT 6 cable and also ran low voltage wiring • Troubleshoot problems with networks and web services• Experience troubleshooting on window servers• Respond to emergency failures on equipment and machines• Accurately maintained van inventory • Follow safety standards and reports and concerns in a timely manner • Operate a company vehicle in a safe manner and responsible for company issued assets • Interpret location maps and blueprints and schematic drawings Show less

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  Icon Information Consultants/Waste Management Security Services

  Apr 2019 - now

  Technical Support Analyst

  • Sub-contractor for Waste Management Security Services • Responsible for Creating and closing helpdesk tickets using the Remedy ticketing system• Install and replace hard drives in DVR and NVR systems • Manage and upgrade Indigo Vision and Salient Servers • Troubleshoot with customer making inbound and outbound phone calls• Creating proposals for customers who need service or upgraded new equipment • Troubleshoot problems with networks and web services• Experience troubleshooting on window servers• Provide the front-line primary technical support • Closing Remedy Tickets in a Timely matter • Solving password problems • Installing and configuring computer hardware, networks, printers and scanners• Repairing equipment and replacing parts Show less