Jason Wong

Experience

• 

  Zegna Computers Inc

  Jan 1990 - Jan 1993

  PC Analyst
• 

  MPR Teltech

  Jan 1993 - Jan 1996

  Computer Services PC Tech
• 

  Elan

  Jan 1996 - Jan 1998

  Technical Consultant

  Contracted out to Cisco Systems to perform Technical support for their internal engineering department.

• 

  Cisco Systems, Inc

  Jul 1996 - Aug 1998

  Senior Technical Analyst

  Provide internal customer support for the engineering departments. Worked with the local Unix Systems administrators on daily tasks.

• 

  Nortel Networks

  Jul 1998 - Jan 2000

  Unix Systems Administrator

  Unix system administration and software application support.

• 

  PMC-Sierra, Inc

  May 2000 - Oct 2001

  Unix Systems Administrator

  Unix systems hardware and software support. Vendor management.

• 

  Telus Enterprise Solutions

  Jun 2002 - Feb 2004

  Unix Systems Support Administrator

  Provide internal support on corporate unix systems on a 24/7 basis.

• 

  Sophos Canada

  Mar 2004 - Feb 2015

  • Sr. Global Technical Support Specialist

    Oct 2005 - Feb 2015

  • Enterprise Support Engineer

    Mar 2004 - Oct 2005
• 

  XMatters, inc

  Feb 2015 - Nov 2023

  - Assist in Software Release Planning; prioritizing software defects for future maintenance and feature releases.- Liaison between engineering, support team and customers during system outages providing regular incident manager updates.- Setup test environments to emulate customer configurations, replicating issues and filing product defects on behalf of customers.- Provide dedicated technical assistance for premium preferred customer accounts.- Build software tools; write technical documentation, provide onsite subsidiary training, and mentor support engineers on escalated problems and solutions.- Perform remote Professional Services Engagements.- Monitor, maintain & troubleshoot internal test environment systems.- Participate in team on-call rotation schedule. Show less

  • Technical Support Manager

    Feb 2022 - Nov 2023

  • Customer Support Team Lead

    Sept 2019 - Feb 2022

  • Senior Support Engineer

    Feb 2015 - Sept 2019
• 

  Everbridge

  Jul 2023 - now

  Business Application Developer