Radu Boloveschi

Experience

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  European Students Association

  Oct 2006 - Jul 2009

  President, Project Manager and Volunteer

  My tasks as a volunteer, Project Manager and President were:organizing events like conferences, student fairs, trainings, workshops,press conferences, public information campaigns, training volunteers, delegating tasks, representing the organization.

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  The European Students Society

  Oct 2006 - Jun 2009

  Project Manager, President

  I volunteered for three years in a student NGO where I organized different events and projects, at local and national level, most important two editions of the Simulation of European Parliament for Students Cluj-Napoca both with 135 participants and International funding. Also as a President of European Students Association I trained, prepared, motivated and mentored the new members of the organization and I now offer consultancy as an alumnus whenever I am requested.

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  European Studies Faculty, Babes-Bolyai University, Romania

  Oct 2006 - Jul 2009

  Student, Bachelor in Economics

  During my bachelor years I did a lot of things, I had a lot of academic and extra-academic experience. For example I participated in summer school and seminar in economics, in Belgium and France. I participated in Model United Nations, in Cluj-Napoca Romania, Istanbul Turkey and Cambridge Model European Council in Cambridge UK. Participated in international events such as ESTIEM Europe 3D in Ankara and Istanbul and IAPSS Annual Academic Conference in Cluj-Napoca. I volunteered for three years in a student NGO where I organized different events and projects, at local and national level, most important two editions of the Simulation of European Parliament for Students Cluj-Napoca both with 135 participants and International funding. Also as a President of European Students Association I trained, prepared, motivated and mentored the new members of the organization and I now offer consultancy as an alumnus whenever I am requested. Show less

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  Phantom Shopping

  Mar 2008 - Apr 2008

  Intern

  Mystery shopper, contributed to the conception of the questionnaire and the final report with the interpretation of data.

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  Aarhus School of Business

  Sept 2009 - Dec 2011

  Student, MSc International Economic Consulting

  MSc in International Economic Consulting, Applied Economic Consulting, Internation Economic Integration, Developing and Emerging Economies, Strategy and Business Developement, Human Resource Management and Developement, Leading and Designing Organizations, Cost Benefit Anaysis, Economics of Strategy, Industiral Economics.

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  United Nations

  Sept 2010 - Dec 2010

  Intern, Policy Coordination Branch, Department of Economic and Social Affairs

  I had three types of tasks: 1. Assisting the staff covering the 2010 MDG Summit and General Assembly of the UN; 2.Following the negotiation process on different resolutions in the Second Committee of the UN; 3. Preparing EcoSoc work for 2011.

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  Adecco Group

  Mar 2012 - Oct 2012

  The Adecco Group is the world’s leading provider of HR solutions. With approximately 33,000 employees and over 5,500 branches, in over 60 countries and territories around the world, we offer a wide variety of services, connecting over 750,000 associates with well over 100,000 clients every day. The services we offer fall into the broad categories of temporary staffing, permanent placement, career transition, talent development and workforce management solutions, as well as outsourcing and consulting. The Adecco Group is based in Zurich-Glattbrug, Switzerland and we are a Fortune Global 500 company listed on the SIX Swiss Exchange. Show less

  • HR Recruiter

    Jun 2012 - Oct 2012

  • Intern

    Mar 2012 - May 2012
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  CGS Romania

  Nov 2012 - Aug 2013

  English Customer Support Agent

  -Reaching out to customers from EMEA, USA, Canada, Latin America-Following tasks as given by TL-Answering e-mails in the agreed SLA-Submitting daily activity reports

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  PwC

  Sept 2013 - Jan 2015

  Audit Associate

  Participating in audit missionsBeing responsible for Associate level tasksExperience on industries: steel company, food processing, services, banking, car dealers, NGOs and public institutions. Stock countsPassing ACCA exams - F2, F3, F4

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  SDL

  Feb 2015 - Apr 2021

   Manage a team of 4 Support Engineers Manage the KCS implementation process - using and creating Knowledge Base articles in order to improve the knowledge database in the department Manage the onboarding, training, and integration of new team-members Track progress of team-members and KPIs Manage appropriate communications with users, colleagues and with a worldwide network of other stakeholders. Manage customer escalations, owning communication to the customer and internal departments. Create articles for the Knowledge Base to address frequently raised problems. Provide a monthly report to Language Cloud stakeholders on trends, feature requests, etc. Establish OLAs with other SDL teams to agree response targets Show less  Define processes to enable prompt resolution to all types of queries from users of theLanguage Cloud service. Establish a clear policy on how inquiries should be tracked and responded to. Deliver measurable and superior customer satisfaction, continually striving to provide more comprehensive and responsive assistance to our customers. Work collaboratively with engineers in other teams to prioritise support requests.  Manage appropriate communications with users, colleagues and with a worldwide network of other stakeholders. Manage customer escalations, owning communication to the customer and internal departments. Create articles for the Knowledge Base to address frequently raised problems. Provide a monthly report to Language Cloud stakeholders on trends, feature requests, etc. Establish OLAs with other SDL teams to agree response targets Show less

  • Technical Support Manager

    Mar 2020 - Apr 2021

  • Customer Support Team Lead

    Jun 2017 - Mar 2020

  • Customers Success Coordinator/ Support Engineer

    Feb 2015 - Jun 2017
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  RWS Group

  Apr 2021 - now

  Technical Support Manager