Nick Rock

Experience

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  Open Help

  Jan 2002 - Nov 2010

  IT Specialist - Owner

  Designing and Integration of IT Solutions for SMBs- Structured wiring of internal networks via CAT5, CAT7 and FiberOptic- Configuration and setting up of telephone systems (5-100 employees)- Hardware maintaining and upgrading (Phones, PCs, Server, etc)- Integration of customer specific Software solutions on clients within the networkTraining / Coaching- Employees according to corporate guidelines- Startups in using the internal communication hardwareData recovery for businesses active within the disaster / reconstruction section Show less

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  BlueMars

  Sept 2002 - Mar 2005

  Certified Computer Science Expert Subject Area: System Integration (Trainee / Apprenticeship)

  3 years degree - Certified as a "Computer Science Expert with Subject Area: System Integration"- Desktop Support for a mixed OS Environment <50 stations- Installing and maintaining servers based on RedHat 7.3 - Setting up Webservers, Email Servers, Backup Servers- Maintaining PBX and IP Phones- Purchasing and planing IT Hardware- Building workstations based on specifications- Building Demo specific hardware equipment based on customer project needs- Maintaining the network throughout the building- Dealing with external service providers - Integrated a bug tracking system based on Mantis BT Show less

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  Chr. Schüler & Sohn OHG

  Jan 2006 - Jul 2017

  Business Operations Manager

  During my 11 years I reported directly to the business owners and have been overseen and working in multiple key areas.• Increased customer satisfaction by establishing and integrating an ISO:9001 environment• Increased productivity by integrating a structured working place and enhancing the production process • I have been responsible for staff planning, Relationship Management, Account Growth• Supervised 10-18 employees• Attracted potential customers by answering product and service questions; suggested information about other products and services• Completed operations by developing schedules; assigning and monitoring work; • Recommended information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.• Maintained professional and technical knowledge by attending educational workshops and establishing personal networks• Completed operational requirements by scheduling and assigning employees; following up on work results.• Kept company owners informed by preparing reports; making presentations; interpreting information; making recommendations.• Met work standards by following production, productivity, quality, and customer-service standards; resolved operational problems; identified work process improvements.• Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests• Ensured compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation; recommended opportunities to strengthen the core of our businessIn July 2017 I left the company since I moved to a new city in a different country: Austin, TX, USA.To learn more about various other key areas, please have a look at the PDF Show less

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  Algarve Media

  Jan 2006 - Jan 2012

  Owner

  Brand development and consultation including:- Website installations based on Wordpress & Joomla- Social Media Consultation and Integration- E-Commerce solutions- Print and Logo DesignIntegration of Security equipment to manage properties via an online connection.

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  Nick Rock

  Jan 2011 - Jan 2015

  Digital Media Consultant - Owner

  Google+ and Hangouts Coach- Coaching of business owners in the use of Google+.- Integration of Hangouts to the current corporate communication infrastructure.- Creating and managing of Google+ Places / Google+ Local entries to keep your business attractive to the local market.- Consultation, Realization and Hosting of Hangouts on Air (HOA) broadcasts.HootSuite Solution Partner- Integration of HootSuite as a Tool to manage all the different Social Media Presences of our business / company- Training / Coaching in using HootSuiteWordpress - Installation and maintaining of websites- Customising themes and plugins based on user needs- Setting up Cloudflare, DNS settings for G Suite, Let's Encrypt- Familiar with Dreamhost, GoDaddy, Hostgator, Namecheap, Schlund Technologies, Strato, 1&1 Show less

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  JoomlArt.com

  Feb 2011 - Apr 2011

  Consultant & Project Leader (Contract)

  Consultation in Marketing and Brand strategies.Project Lead for Job Board component.

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  Google

  Mar 2013 - Oct 2017

  Google Top Contributor (Volunteer)

  Google Top Contributor (TC) for:- Google+- Hangouts (EN)- Hangouts (DE)* Providing high quality support for users of Google+ & Hangouts in the languages: English and German* Troubleshooting technical/customer problems* Identifying and reporting bugs to the team ConOps DevOps* Writing technical and educational posts to help members with common questions* Working within a Team of dedicated TCs to give our members the best user experience with Google Support* Mentor for Rising Stars* Taking part in writing help posts/tips for the official Google+ Help channel Show less

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  Fairmont Austin

  Oct 2017 - now

  • Achieving significant cost savings and operational efficiencies through strategic vendor partnerships, system consolidations, and process optimizations. • Optimizing IT infrastructure for high availability and reliability, ensuring 24/7 operation of critical systems. • Collaborating with executive management to align technology investments with the hotel’s strategic objectives. • Strategizing new tech integrations and modernizing systems for cutting-edge operational capability. • Forecasting CAPEX budget with a 5-year outlook, based on detailed system and hardware lifecycle analysis. • Managing vendor relations across all tech initiatives to secure optimal outcomes and innovations. • Ensuring IT systems comply with industry standards and regulations. • Providing direction and support for IT solutions that enhance mission-critical business operations • Leading IT projects, including the design and deployment of new IT systems and services. • Coordinating IT activities to ensure data availability and network services with as little downtime as necessary Show less I'm part of the Hotel Pre-Opening Team of one of the brand's biggest hotels with over 1000 rooms and nearly 140,000 square feet of meeting space! A Pilot hotel for new technologies including advanced GPON fiber/Digital power distribution infrastructure. While I’m directly reporting to the Director of IT, my responsibilities and essential job functions include but are not limited to the following: • Directing daily IT operations with a steadfast commitment to standards and excellence. • Upholding stringent IT Security Policies, ensuring hardware, software, and data protection, with a focus on PCI compliance and thorough Audit Reporting. • Providing robust support for critical stand-alone and network-connected systems, including POS, servers, firewalls, and telecom as well as our GPON connected devices. • Efficiently handling vendor invoices to streamline department financials. • Offering comprehensive desktop and systems support across 250+ workstations and servers, catering to over 300 users. • Harmonizing operational demands with administrative tasks and team needs. • Safeguarding business continuity with proactive Disaster Recovery planning and data backup strategies. • Delivering consistently professional, friendly service, enhancing guest and colleague experiences. Show less

  • Director of Information Technology

    Feb 2023 - now

  • Information Technology Manager

    Dec 2019 - Feb 2023

  • Risk Management

    Oct 2017 - Dec 2019