Ben Copeland, PE

Experience

• 

  Eastern Wake EMS

  Jan 2013 - Jan 2014

  EMT-Intermediate

  Responded to 911 emergency calls, providing critical care to patients and stabilizing them for transport to the emergency room.

• 

  Peak Fall Protection

  May 2014 - Nov 2021

  Acquired by Diversified Fall Protection. Developed and implemented strategic processes and procedures, growing gross revenue 360% over six years and maintaining >25% operating profit year-over-year. Trained and supported department managers, oversaw talent acquisition and retention, expanding the team from 12 to 55 employees with high retention. Negotiated price concessions and implemented master agreements with material suppliers, equipment vendors, facility services and subcontractors, resulting in 10-25% average savings. Show less

  • Vice President of Operations

    Sept 2017 - Nov 2021

  • General Manager

    Apr 2016 - Sept 2017

  • Project Engineer

    May 2014 - Apr 2016
• 

  Diversified Fall Protection

  Nov 2021 - now

  Build and implement programs to scale strategic operations across multiple sites and regions to support rapid growth and revenue goals while maintaining profitable models and exceptional customer experience. Own the end-to-end customer experience and oversee the management of the company’s largest national contracts. Led revenue, gross margin, EBITDA, and sales functions while focusing on scaling the organization to meet rapid growth goals. Drove 60% growth of East gross revenue with a 12% decrease in employee turnover, and led the merger of functional departments from two integrated business units into regional teams. Developed and implemented initiatives to lead multiple business units and locations through successful integration, while meeting financial goals in a challenging post-COVID industrial and construction environment. Achieved $450K in annual savings by establishing, implementing and maintaining national vendor relationships and software.

  • Director of Strategic Initiatives

    Oct 2024 - now

  • Regional Vice President, East Region

    Nov 2022 - Oct 2024

  • Director of East Fulfillment & Corporate Field Operations

    Nov 2021 - Nov 2022