Erin Thierauf

Experience

• 

  Reuters

  Nov 2003 - Oct 2008

  Managed team accountable for global in-house product permissioning, hardware and comms lines technical fulfillment, data center and product testing. Coordinated installation, migration and maintenance of Reuters products at internal data centers, co-locations and campuses from order creation to network connectivity in collaboration with technical engineers. Constructed reporting metrics and established KPIs for team, resolved team escalations. Led project to off-shore team responsibilities to new global operations center, conducted training, and documented business processes. Show less

  • Project Management Coordinator

    Apr 2007 - Oct 2008

  • In-House Business Analyst for Customer Administration

    Nov 2003 - Apr 2007
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  Thomson Reuters

  Oct 2008 - Feb 2019

  Championed order administration’s transformation into automation and self-serve technology. Hosted clinics and townhalls, facilitated training and UAT sprints, kept leadership team up to date on milestones, roadmaps and resource projections. Spearheaded cross-functional collaboration on process design gaps to produce practical solutions. Conducted sizable reporting analysis to identify migration blockers leading to greater efficiency and migration success. Launched flagship product line Eikon and led order management team accountable for migration activities; inclusive of user acceptance testing, internal training, customer Beta testing, while ensuring service interruption and billing risks were minimized. Coordinated successful legacy billing migration onto SAP for 2.5m+ assets and 3000+ billing accounts and accolades for the migration of 35k Wells Fargo users onto self-serve tool. Managed weekly Sprints, data readiness and batch control and business process testing for both initiatives. Show less

  • Project Manager for Integration Management Team

    Nov 2017 - Feb 2019

  • Project Manager for Customer Administration-Americas

    Oct 2008 - Nov 2017
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  Refinitiv, an LSEG business

  Feb 2019 - Jan 2022

  Senior Project Manager

  I currently work in Portfolio & Program Management, leading proposition led projects and initiatives for Customer Operations. I collaborate with Proposition, Commercial, Order to Cash and Product Data Solutions teams to launch products in support of our corporate strategy. Launched new Refinitiv flagship solution for Academic and Wealth customers, facilitating the migration of 450k users from legacy systems for high profile clients, bringing new customer led capabilities. Delivered $11m cost savings shifting global talent to higher value, strategic target center locations. Heavy engagement with HR and leadership team to ensure knowledge transfer and associated risks mitigated to protect customer experience. Closely monitored recruitment, training and exit timelines to tightly control parallel run cost for 450+ roles. Streamlined language proficiency assessment process to accommodate bulk candidate hiring saving 470 resource hrs. Show less

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  LSEG (London Stock Exchange Group)

  Oct 2021 - now

  Sr. Project Manager