Aaquib Hasan

Experience

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  British Airways

  Feb 2016 - Jan 2017

  Travel Consultant

  Principal Duties and Responsibilities• Worked in one of the best travel software of GDS-Pegasus• Responsible for helping BA Prime Passengers, Travel agencies and other One World Airlines to issue tickets.• Create Booking for infant, Executive gold, silver, bronze queries resolutions

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  Fareportal

  Jan 2017 - Jan 2020

  Travel Consultant

  Principal Duties and Responsibilities• Working in one of the top and most diverse travel agencies in the country, to provide excellent service to my clients so they can enjoy their vacation with the least possible hassle and worry.• Make arrangements for flights using Amadeus Sabre ticketing software.• Provide accurate and up to date fees and charges information to customers from one location tovarious tourist attractions.• Attend to client’s queries made both on the phone and via the Internet• Provide recommendations on how the company website can be improved for ease of use, completeness, and marketability, if and when necessary. • Check weather conditions and forecasts, coordinate with local government bodies for this purpose and during emergency cases.• Do other errands or and chores assigned by supervisor from time to time. Show less

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  AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

  Jan 2020 - Jan 2022

  Senior Associate

  Principal Duties and Responsibilities• Customer handling and online service provider. • Analyzing calls in order to enhance information exchange and product clarity.• Striving to meet customer needs and satisfaction. • Maintain optimum level back support to the team in order to achieve the daily target. • Train new staff and report to supervisor. • Responsible for handling complaints and feedback.

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  Revive IT Solutions OPC Private LTD

  Jan 2022 - now

  Senior Business Travel Consultant

  Work on GDS software (Amadeus and Sabre).