
Erik S.
Service Representative

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About me
Head of Product Design
Education

Lundsbergs Skola
1999 - 2004
Hotelschool The Hague
2009 - 2013Bachelor's degree Business Administration, Management and Operations
Ironhack
2022 - 2022UX/UI Design 9-weeks Bootcamp- User-centered design, UX Research, information architechture, wireframing, prototyping.- Design Thinking Methodology, Agile Framework- Usability evaluation and site redesign- Atomic design, visual design, user-interaction designTechnologies, Figma, Figjam, Zeplin, HTML, CSS
Experience

TUI Nordic
Feb 2008 - Aug 2008Service Representative
Højmark Rejser A/S
Nov 2008 - Apr 2009Event Marketing ManagerTasked with the mission to increase awareness of Højmark Rejser to Scandinavian travellers in the Alps, I worked with 100+ hotels, restaurants and local businesses spread out over 4 countries to create a foundation for hosting promotional events all over the region. Over the 5-month period, we successfully hosted over 150 events ranging from dinners and guided tours to large scale parties. During the season we successfully obtained over 10k lead for potential new guests.

Harbour Village Beach Club
Mar 2011 - Aug 2011F&B ManagerAs part of my studies, I travelled to Bonaire, Dutch Antilles, for a 6-month internship as F&B Manager over the 4-star Harbour Village Beach Club resort. While it wasn't typical to obtain a Managerial role of that capacity during a practical internship, I was hired a such due to my already extensive experience in the hospitality sector. My time there saw me supervise 30+ F&B staff and 2 F&B outlets on the property. I successfully increased the number of covers by 35% and also instated a complete overhaul of the pricing of F&B items at the property to increase margins by another 20% through a comprehensive cost analysis. One of my prouder achievements was convincing the property owner to invest in refurbishing the main restaurant. This included installing a roof covering the entire restaurant as weather conditions had very detrimental effects on the covers sold as it was an open-air restaurant. Show less

AQ Services International
Jul 2013 - Apr 2014Business ManagerAlongside my studies at Hotelschool The Hague, I spent much of my free time working at AQ Services, a Mystery Shopping company based out of The Hague. In my role as Business Manager, I managed the quality control campaign for one of our biggest clients, BMW, in Sweden & Norway. The campaign saw me coordinate, recruit and train mystery shoppers to visit BMW retailers across the region to evaluate both sales and after-sales processes. During the end of my stay with the company, BMW successfully renewed their contract with AQ Services in these markets. Show less

The Next Web
Apr 2014 - Aug 2017This role saw me manage campaigns for 60 partnerships for our flagship events, pioneering the role within the company. My successful time in the role helped grow sponsorship revenues dramatically & increased retention by 34%.Considering my experience with the event's production, my role also saw me contribute to the development of TNW's proprietary ticketing platform, EarlyBird. At our last conference in May in Amsterdam, TNW Conference 2017, we surveyed our partners and received a 8.01/10 satisfaction rating and a 8.25/10 rating for intention to return as a partner at future events.- Campaign management- Project management- Client relations- Stakeholder management- Concept development- Experience design- Product design Show less I managed the production for TNW Conference Amsterdam & New York, helping the grow attendee numbers from 800 to 12,000. Simultaneously, I curated & managed the TNW's startup program, Boost. At the conference these startups would exhibit their product to our attendees and also pitch on-stage. Marvin Liao of 500 Startups called the startup selection "One of the highest quality fields" he'd experienced at similar events. During my time in the role I interviewed, vetted and coached over 1,500 startups.- Startup coaching- Business development- Program curation- Experience design- Event production Show less
Partnerships Manager
Jan 2016 - Aug 2017Conference Production Manager & Startup Community Manager
Mar 2014 - Jan 2016Event Manager (Intern)
Apr 2014 - Aug 2014

Bynder
Aug 2017 - Dec 2021Gobal Event Marketing Manager at BynderAs Global Event Marketing Manager at Bynder I redesigned the company's events program. During my time there I successfully overhauled the company's approach to 3rd party events, created a roadshow client event series and dramatically increased the business value derived from the company's flagship event, OnBrand. My work saw the events program transform into the second best performing marketing channel on ROI, only second to organic channels.- Team management- Concept design- Wireframing- Stakeholder management- Event production- Marketing strategy- Sales coordination & Lead generation - Partnership management -Client relations Show less

OnBrand
Mar 2018 - Dec 2021Conference DirectorAs Director of OnBrand, Europe's leading brand marketing event, I had end-to-end ownership of the project, leading a project team of 12 working on the event year-round. The event's NPS score reached 9.3 during my tenure as Director, simultaneously growing the event from 500 to 2,300 attendees. Head Design Evangelist of InVision, Stephen Gates, called the event "The new benchmark for branding & design events".- Team management- Wireframing- Designing the online ticketing experience- Curating virtual event environments - Event production - Marketing strategy - Customer relations - Stakeholder management Show less

Open to Work - Looking for a Job
Aug 2022 - Apr 2023User Experience DesignerI'm looking for work opportunities within the UI/UX space. I have a background in the Technology sector, working with both scaleups & startups in the B2B and B2C space.

WPinaday WordPress & WooCommerce Specialisten
Mar 2023 - Jul 2023Product Designer
Atlantis Digital
Apr 2023 - nowHead of Product Design
Jul 2023 - nowProduct Designer
Apr 2023 - Jul 2023
Licenses & Certifications

IBA-Certified Bartender
International Bar AssociationApr 2007
International Baccalaureate in English
Lundsbergs SkolaMay 2004- View certificate

UX/UI Design
IronhackJul 2022 - View certificate

3-Day Remote Growth Hacking Training
Growth Tribe AcademyAug 2020
Languages
- enEnglish
- swSwedish
- daDanish
- noNorwegian
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