Emad Farid

Experience

• 

  Toyota Egypt Group

  May 2005 - Jun 2007

  Accountant
• 

  Citi Bank

  Jul 2007 - Apr 2012

  • Performs financial and service transactions for all customers (deposits, withdrawals, draft issuance, certified checks issuance, cashing checks, FX transactions & POS transactions) in an efficient and professional way,• Responsible for control and operating issues,• Actively delivers a superior customers experience,• Good experience in detecting any faked note/fraud case in early stage. • Responsible of all Authorization cases,• Responsible of training &coaching new officers,• Handling the Shift problems as a Shift Leader,• Handle effectively difficult customers’ complaints by providing alternatives, empowerment and solutions,• Handling CitiGold customers & Vodafone payments. • Customer Service Unit is the link between Citibank departments and the customers,• It’s also the bank main money generating unit as the officer has-Full access to all banking operations,• Immediate response to customer’s inquiries and Provide customer service and perform financial transaction to all customers,• Cross sell all the bank products (insurance policies / loan /car loan).

  • Teller

    Apr 2011 - Apr 2012

  • Authorizer – Customer Service Unit

    Mar 2009 - Mar 2011

  • Officer – Customer Service Unit

    Jul 2007 - Feb 2009
• 

  MORE Advertising

  Jun 2012 - Sept 2014

  Sales Manager

  1. Leading team member of seven persons & manage them to expand market share & achieve company's goals,2. Provide an excellent service for the existing customers,3. Resolve customer complaints in minimum time in a professional & efficient manner while maintaining courtesy and professionalism,4. Interfaces with other internal departments to resolve customer’s problems and satisfy them by exceeding they excepectations,5. Had some exposure to the operation in printing & advertising field to follow up and ensure with quality control team the best result to exceed our client’s expectations,6. Increasing the sales volume of the company in terms of new & existing clients,7. Preparing all reports related to the current & expected business status for further necessary review/discussion and approval from senior management,8. Successfully completed annual agreement bulk deals with Multinational Organizations such as:- - Citi bank & Arab African International Bank, - Toyota Egypt, - Avon for cosmetics. Show less

• 

  Emirates NBD

  Dec 2014 - Nov 2016

  Sales Executive

  *Auto Loan Department: Dec. 2014 - Nov 20161.Increasing the sales volume by Building strong relationship with the showrooms,2.Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans,3.Handle customer complaints and take appropriate action to resolve them.4.Cross selling of various bank products – limits and facilities after proper analysis of customers required 5.Coordinating and Liaoning with various departments and branches to insure that they take adequate steps in delivering the appreciate service standards to our customers Show less

• 

  Union National Bank Egypt

  Dec 2016 - Mar 2020

  • Developing marketing call program with a view to soliciting new profitable business relationships and developing existing relationships by making regular calls on clients and potential clients and documenting these communications in call memos for presentation to higher officials.• Evaluate existing and new Credit Relationships employing sound credit appraisal /techniques in line with the current Bank's policy (Credit and Operations)• Ensure protection of the Banks assets at all times by closely monitoring the existing account relationship documentation and collateral position and promptly suggesting classification whenever it is deemed necessary and as per the Bank's Credit Policy.• Fully responsible for all the contents of the Credit Memorandum / Package (analysis market information, business information, pricing of the facilities …etc) and its related correspondences, based on which the credit judgment and decision is taken by the concerned authority level.• Managing & monitoring all trade Finance Activity (LGs, LCs & IDCs). • Identify and develop a target pipeline and aggressively market for new profitable status customers from the identified target sectors.• Cultivate good rapport with corporate clients and ensure, the bank becomes the choice for their Investment and banking. Show less

  • Relationship Officer – Corporate Banking Group

    Jun 2018 - Mar 2020

  • Customer Service Officer

    Dec 2016 - Jun 2018
• 

  National Bank of Greece

  Mar 2020 - Dec 2021

  Corporate Relationship Assistant Manager

  • Manage & develop a corporate portfolio encompassing several key corporate customers in the Egyptian market• Maximize accounts’ profitability within adequate risk exposure• Prepare credit proposals & assess the client’s business• Structure credit facilities & mitigate risks• Industry Exposure:Contracting – Pharmaceuticals – Oil & Gas Services – White Goods – Commodities – Steel – Power

• 

  Suez Canal Bank

  Jan 2022 - now

  Corporate Banking

  • Employee Excellence awarded for September 2022 in a recognition of the achievement of the following,1- Approaching new clients with total facilities of EGP 850Mn with direct utilization of EGP 660Mn from Jan 2022,2- Initiating a new treasury bill wallet for EGP 690Mn3- Initiating a new time deposits for USD 6.5Mn• Manage & develop a corporate portfolio encompassing several key corporatecustomers in the Egyptian market• Maximize accounts’ profitability within adequate risk exposure• Identify and develop a target pipeline and aggressively market for new profitable status customers from the identified target sectors.• Ensure protection of the Banks assets at all times by closely monitoring the existing account relationship documentation and collateral position and promptly suggesting classification whenever it is deemed necessary and as per the Bank's Credit Policy.• Prepare credit proposals & assess the client’s business• Fully responsible for all the contents of the Credit Memorandum / Package (analysis market information, business information, pricing of the facilities …etc) and its related correspondences, based on which the credit judgment and decision is taken by the concerned authority level.• Managing & monitoring all trade Finance Activity (LGs, LCs & IDCs). • Industry Exposure:Contracting – Leasing – Pharmaceuticals – Oil & Gas Services – White Goods– Commodities – Steel – – Automobile Trading & Distribution – Agriculture –Power Show less