Amit Sood

Experience

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  Namco Bandai Networks Europe

  Sept 2003 - Jul 2004

  Redemption Manager, Namco Station

  Established strong links with product vendors and increased revenue by 53% in the Summer of 2004 through a seasonal promotion.Lead a team of 7 individuals, providing training and mentoring with a focus on brand identity.Responsible for selecting, purchasing and planning the effective display of products to increase sales and profit margins.

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  Lambeth Council

  Jul 2004 - Aug 2004

  Project Officer

  Modified all documents to conform to the new corporate branding, including letterheads, presentations etc.Collated, evaluated and referenced data for a forthcoming inspection

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  Apple Retail

  Oct 2004 - May 2012

  Create and deliver training modules for the UK Market across 25+ Stores to Apple’s exceptionally high standards for all employees. Provide training on the usage of all Apple products through regular Presentations in the store auditorium and personal training. Liaise with the corporate team for the effective delivery of numerous events within our store from live music to guest speakers and product demonstrations. Ensure that all events run smoothly and to the highest standard through constant communication with all parties involved and by being on hand. Show less Created all presentations used internally across Europe including updating the internal communication channel, iCommunicate for use by all staff across the region. Selected, planned and coordinated all Events across 50+ Stores in the region. Managed, organised and planned in store marketing and training materials for new product launches, In store campaigns such as Field Trip and Summer Camp and provided on call support for 50+ stores in 5 countries across 7 languages.Working closely with external agencies to ensure timely delivery and creation of new in store and window based visual merchandising that is class leading in the retail sector. Show less Maintained and upheld Apple’s branding standards in the Flagship store globally.Trained, mentored and managed a team of 5 Visual Specialists to maintain the brand image.Helped with the creation of a guide outlining the importance of the brand that has been rolled out globally across the chain.Proof-reader for all signs and marketing material across the UK. Assisted in the choice of new products to be sold through working knowledge of existing products on offer and awareness of customer needs.Top Salesperson globally for the busiest store in the chain, based on sales targets and metrics. Show less

  • Training and Events Coordinator

    Aug 2009 - May 2012

  • Retail Marketing Coordinator

    Jan 2009 - Aug 2009

  • Mac Genius/Creative

    Jul 2008 - Jan 2009

  • Visual Specialist

    Oct 2004 - Jul 2008
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  Audi City London

  May 2012 - Feb 2015

  Technology Lead

  Manage, maintain, test and update over £10 million worth of technology in the Award Winning World’s First Digital Car Showroom. (BT RetailWeek Technology Awards, 2013 - In Store Technology Award Winner) Close liaison with key parties including Audi UK, Audi AG and Volkswagen to ensure a revolutionary customer experience through the use of advanced technology. Mentor a team of 7 Audi Specialists to ensure a constant high level of customer service through regular training and development. Showroom Spokesperson with regular interaction with both Key Parties such as Investors and Corporate Partners as well as the press, including Bloomberg and the BBC and at Automotive Conferences from Urban Science, Audi UK and Car Dealer Magazine. Social Media Manager for one of the country’s Top 100 Influential Dealers on Twitter (Car Dealer Magazine, 2014). I also manage the company’s Facebook, Instagram, LinkedIn and Pinterest profiles. Event Manager working alongside Wardman Communications to ensure the showroom maintains it’s position as one of the most technologically advanced and innovative venues in London, nominated for “Event Space of the Year - Small, under 300” in the 2013 Event Magazine Event Awards. Show less

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  Emoderation Limited

  Aug 2015 - Dec 2016

  Community Manager

  Work autonomously to deliver an effective service for a wide range of clients from financial institutions to restaurants and many other established brands across a variety of social media channels.Enforce the Social Media Guidelines as defined by the brand.Collate and share feedback and insights gained from social media management of the clients channels.Review user generated comments and posts in a quick and timely manner using Radian6.Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience.Escalate User Generated Content, where appropriate, to internal and client stakeholders. Show less

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  Arsenal F.C

  Aug 2015 - Dec 2016

  Matchday Steward

  Ensure the safety of 60,000 fans in one of the country’s largest stadiums.Manage, monitor and control the flow of people in and out of the ground to ensure a pleasant experience from start to finish.Provide exemplary customer service and uphold the values of Arsenal Football Club.

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  Dassault Systèmes 3DEXCITE

  Jun 2016 - Jun 2017

  3DExcite Services Business Partner

  High level idea generation in conjunction with multiple internal stakeholders from Design, Engineering, Marketing and Sales teams to provide class leading solutions to our customers.Consultation with potential and existing clients to provide tailored solutions that match their requirements.Presentation of tailored solutions to prospective clients, both Nationally and Internationally where required.Production and consultation of detailed technical solution requirements for both key internal and external stakeholders.Constant liaison with clients to ensure on an going and successful relationship.Utilisation of existing network to develop New Business for 3DEXCITE wherever possible. Show less

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  Virgin Active

  Apr 2018 - Jul 2018

  Sales Consultant

  Promote and sell tailored membership packages within the club.Lead generation through relationships built both inside and outside of the club.Highlight the unique features of the club tailored to the members requirements.Maintain a high level of product knowledge through regular in depth trainingWorking individually and part of a team to meet and exceed sales targets.

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  Virgin Active

  Nov 2019 - Dec 2021

  Sales Consultant

  Promote and sell tailored membership packages within the club.Lead generation through relationships built both inside and outside of the club.Highlight the unique features of the club tailored to the members requirements.Maintain a high level of product knowledge through regular in depth trainingWorking individually and part of a team to meet and exceed sales targets.

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  Hogarth

  Jan 2022 - Dec 2023

  Production Support Engineer

  Provide first class support to around 80 production users working on behalf of a Top 3 Client for Hogarth.Troubleshooting of complex production issues through a ticket system (Zendesk, Service Now) to ensure any downtime is minimal.Creation and Implementation of a new remote working solution for users - ensuring a stable network connection to the clients global servers. Close communication with the wider Engineer teams located around the world to ensure best practice.Onboarding and offboarding of users, including Account creation (Active Directory, Azure), Building (Jamf), App provision (MS 365, Adobe etc.) and SSO/2SV (Okta, MS Authenticator).Update documentation on best practice and standard procedure. Show less