Pranav Lal

Experience

• 

  LUCENT TRIPS PVT LTD

  Jun 2014 - Nov 2014

  Asst. Sales Manager

  Was responsible for companies international sales and marketing

• 

  Thomas Cook India Limited

  Nov 2014 - Mar 2019

  Customer Relationship Executive

  1. Manage Foreign Exchange Operations as per statute and RBI Guidelines2. Reconciliation and Recovery of the branch outstanding.3. Analyzing and maintain KYC of customers at branch level as per internal /external guidelines.4. Manage and interpret customer requirements – Engaging with clients tounderstand, anticipate and meet their needs.5. Forex Card business promotion, product development / work with back endfor product improvisation.6. Responsible for the growth of sales vertical and enhancing efficiency ofCorporate Forex division for the Bengaluru region.7. Responsible for maintaining the relationship for existing corporate clients.8. Identify and resolve client concerns; recommending a course of action toalleviate these concerns in the future.9. Inventory Management of the Branch. Show less

• 

  Amazon Web Services (AWS)

  Apr 2019 - Dec 2023

  1. Work with internal AWS teams to come up with action plans to address corrective and preventative measures to mitigate risk.2. Responsible for mitigating any downfall in the performance matrix of investigators.3. Develop standard operational procedures(SOP) in order to communicate and apply consistent standards and practices within AWS.4. Detect and prevent fraudulent and high-risk transactions, while also protecting the customer experience for legitimate customers.5. Work closely with analytics, engineering, and process improvement teams to develop and define solutions. 6. Communicate regularly with senior management on project status, risks and solutions.7. Contribute and/or lead special projects which reduce fraud related losses, while maintaining focus on a positive customer experience.8. Perform deep dives and write up for complex and sensitive escalations to Legal and Compliance teams.9. Work with stakeholders to drive process improvements that will impact internal and external customers10. Analyze fraud trends, visualize data and escalate appropriately to stakeholders.11. Balance strategic thinking with detailed execution and solid cross-functional collaborative results-oriented work.12. Work independently and make complex investigation decisions with little to no guidance.13. Training new hires on investigation process and mentoring them till the time they can work independently. Show less 1. Conduct complex and deep dive investigations of sophisticated criminals and criminal enterprises.2. Use a combination of manual and automated tools to gather data and conduct ad-hoc investigations.3. Work with cross-functional teams across Amazon for collaboration on fraud risks and investigations.4. Work with stakeholders to drive process improvements that will impact internal and external customers.5. Maintain the confidentiality of all information obtained during the investigations process.6. Take on ad-hoc projects/assignments related to fraud investigations as necessary.7. Assist with risk assessments and mitigation. Show less

  • Sr. Risk Investigation Specialist

    Apr 2022 - Dec 2023

  • Risk Investigation Specialist

    Apr 2019 - Apr 2022
• 

  MiFinity

  Apr 2024 - now

  • Fraud Analyst

    Oct 2024 - now

  • Client Services Analyst

    Apr 2024 - Oct 2024