Sam Alex Lagcao

Experience

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  Self employed

  Mar 2009 - Sept 2016

  Freelance Graphic Artist / Photographer

  Create graphic designs for photobooth lay-outs, tarpaulins, shirt designs, logos and branding kits, take photos for writers for their articles, events photography and travel photography

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  Laser Blitz

  Sept 2013 - Sept 2013

  Project Based - Artist

  Laser tag arena design and rehaul of designs

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  Mystery Manila

  Jan 2016 - Nov 2016

  Lead Operations Supervisor

  1. Operations Management:• Supervise and coordinate the operations of the escape room facility, ensuring smooth functioning and adherence to operational guidelines.• Develop and implement operational procedures, including game setups, resets, and maintenance to provide a seamless and enjoyable experience for customers.• Manage the facility's inventory, including props, clues, and equipment, ensuring proper organization and availability for each game.• Collaborate with the management team to establish goals, objectives, and strategies to optimize operational efficiency and customer satisfaction.2. Staff Supervision and Training:• Recruit, train, and supervise a team of game masters and support staff, ensuring they possess the necessary skills and knowledge to deliver exceptional customer experiences.• Provide guidance and support to staff, fostering a positive work environment, and addressing any performance or disciplinary issues that may arise.3. Customer Service and Experience:• Ensure that customers receive outstanding service from the moment they enter the facility until the completion of their escape room experience.• Handle customer inquiries, complaints, and feedback in a professional and timely manner, aiming to resolve issues and exceed customer expectations4. Administrative Tasks:• Manage scheduling, payroll, and attendance records for staff, ensuring adequate coverage during operating hours.• Prepare and analyze operational reports, including financial statements, attendance records, and customer feedback, to assess performance and make data-driven decisions.• Coordinate with vendors and suppliers to ensure the availability of necessary equipment, props, and maintenance services. Show less

• 

  BPI MS Insurance Corporation

  Nov 2016 - now

  • Manage and lead the claims recovery team, providing guidance and expertise in complex claim cases.• Analyze claim documents and payment history to identify errors, discrepancies, and outstanding payments.• Ensure timely and accurate submission of complete and accurate claim documentation.• Maintain organized and confidential records of claims and customer interactions.• Follow up on outstanding claims to ensure prompt and accurate payment recovery.• Identify and resolve payment discrepancies through payment record reconciliation.• Prepare comprehensive reports on claim recovery progress, rates, and outstanding payments.• Provide regular updates to management on claim recovery progress, challenges, and process improvement recommendations.• Cultivate positive relationships with insurance companies and external stakeholders to facilitate smoother claim resolution and payment recovery.• Implement process improvements to enhance the efficiency and effectiveness of the claims recovery process. Show less • Assist team members in resolving complex claim cases by providing guidance and expertise.• Analyze claim documents and payment history to identify errors, discrepancies, and outstanding payments.• Ensure timely and accurate submission of complete and accurate claim documentation.• Maintain organized and confidential records of claims and customer interactions.• Follow up on outstanding claims to ensure prompt and accurate payment recovery.• Identify and resolve payment discrepancies through payment record reconciliation.• Keep accurate records of claim recovery activities, correspondence, and payment status.• Prepare reports on claim recovery progress, rates, and outstanding payments.• Provide regular updates to management on claim recovery progress, challenges, and process improvement recommendations.• Cultivate positive relationships with insurance companies and external stakeholders to facilitate smoother claim resolution and payment recovery. Show less • Support the claims recovery team in collecting outstanding insurance claims.• Analyze claim data, invoices, and payment histories to prioritize delinquent accounts.• Initiate payment negotiations and resolve claim disputes by contacting insurance companies and healthcare providers.• Maintain accurate records of claim recovery efforts, correspondence, and payment statuses.• Assist in preparing reports and documentation for claims recovery activities.• Collaborate with internal teams to ensure smooth claim resolution and gather necessary information.• Contribute to process improvement initiatives to streamline claim recovery procedures.• Handle sensitive patient and claim-related information with confidentiality and privacy.• Represented the company in developing the Insurance Commission Online Submission for monthly reports.• Represented the company in developing the Philippine Insurers and Reinsurers Association (PIRA) Online Submission for registered claims to prevent fraudulent claims. Show less

  • Department Head - Claims Recovery Manager

    Nov 2023 - now

  • Recovery Assistant - Level B (Service Associate)

    Jul 2020 - Oct 2023

  • Recovery Assistant - Level A (Service Staff)

    Nov 2016 - Jun 2020