Trent Weaver

Experience

• 

  CenturyLink

  May 2000 - May 2018

  • Created and led the execution of a new automation framework, working across multiples lines of businesses to improve both cost and quality which resulted in a 20% reduction in resources and a 53% decrease in post release incidents. • Led a team of 10 project managers overseeing multiple projects simultaneously and ensuring deliverables were consistently met.• Successfully guided and developed the career path of promising talent on the team from technical to leadership stream by engaging in day to day coaching, getting to know their career aspirations and strategically guiding their next move. • Improved user acceptance testing with improved reuse and alignment with UAT• Automation standard framework definition and deployment, resulting in reduction of overall test cases while increasing test coverage • 80% of regression test cases automated Show less • Program Lead - integrated the work of multiple development teams/projects for $23 million program to provide services for US Gov., met strict GSA requirements through user acceptance test on time delivery within allocated budget. • Program Lead - integrated the work of multiple teams to address a $12 million complex enterprise wide program for ordering systems that reduced configure price quote cycle times for our sales force from multiple days to less than one hour. • Defined and implemented the software delivery process from waterfall to agile, leading a team of 180 engineers onshore/offshore which resulted in faster delivery of software from quarterly to monthly release cycle. • Selection, allocation and development of developer engineers based on work priority, skill sets and career goals. • Scrum Team and capacity management Show less • Managed all aspects of large international Customer Support team including, team member hiring, coaching, appraisal, vision, direction and results• Pioneered end to end customer experience concept by creating meaningful metrics creating a more holistic picture of touch points, resulting in significant improved customer experience. • Trained, developed, supported and built high impact international teams across multiple programs. • Reduced customer impacting events by 70% • 24-hour resolution on large volume of customer impacting tickets and reduction of ticket volume • Technical Sales team member for first signed external contract for Customer Support Services • 3-month onsite India center implementation for off shore customer support• Led Customer Support Center of Excellence – standard tools and processes with continuous improvement in end to end customer satisfaction • Lead and mentored a team to achieve 99.8% business suite up-time. An organization best! Scope included 160+ supported applications. • Designed and managed a repeatable and sustainable ITIL based full life-cycle solution delivery model. This model became the CenturyLink IT standard.• Communication to VP Senior Management and Business Unit Stake Holders regarding real-time business incident events providing technical condition, root cause, resolution plan, future prevention data points. Achieved business transparency and significantly improved IT to Business Units work trust levels.• Implemented a "Center of Excellence" to manage operational policies, cost and system allocation requirements, Vendor management. Flattened organizational lines and accelerated innovation to meet department strategies and goals.• Successful Innovation Projects: Single-Pane-of-Glass dashboard, A.I. business flow tracing and analysis, application user simulation to accomplish proactive problem isolation and resolution.• Project management oversite for IT customer related projects. Show less

  • Director QA and Release Management

    May 2016 - May 2018

  • Director IT Devlopment

    May 2013 - May 2016

  • Project Manager

    May 2008 - May 2013

  • Senior IT Manager Customer Support

    May 2000 - May 2008
• 

  TalentWave

  Jan 2019 - Dec 2019

  IT Consultant

  Project Management of consolidation of multiple CMDBs into a single CMDB. Communications plan related to consolidation activities and training of all Single Point of Contacts for CMDB changes and updates. Process design, communication and implementation. Significant improvement in CMDB data quality, ownership and process driven results.