Katie Alphey

Experience

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  Dunsford Community Primary School

  Jan 2012 - Jan 2016

  Classroom Assistant

  I have frequently volunteered at Dunsford Community Primary School over the past 4 years as a general and classroom assistant. My role includes supervising children, aiding children with their reading and writing skills and working with teachers and teaching assistants on a variety of everyday tasks.

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  University of Birmingham

  Jan 2016 - Jun 2017

  Student Ambassador

  My role included initiating conversations with and talking to prospective students and their parents, giving short talks/campus tours, working with other student ambassadors as part of a team, keeping to a schedule and representing the university as an enthusiastic and positive student.

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  Stephens Scown

  Jul 2016 - Jul 2016

  Office Assistant

  Over the summers of 2015 and 2016 I worked within the Renewables, Family, Commercial Property, Intellectual Property and Insolvency teams. Completing tasks such as drafting contracts and emails, shadowing solicitors in meetings, data organisation and research.

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  Peugeot

  Jul 2016 - Aug 2016

  Receptionist

  Temporary work as a receptionist on the front desk at the Truscott's Peugeot Exeter car dealership. The role included taking phone calls, using a switchboard, taking messages and greeting customers.

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  University of Birmingham Law for Non-Law Society

  Sept 2016 - Mar 2017

  Secretary

  I was elected as the secretary of the law for non-law society in September 2016. My role includes ensuring the society is running smoothly, corresponding with the guild of students as well as law firms, taking minutes at meetings and bringing ideas to the table for events the society could run.The society itself is focuses on aiding non-law students in starting their legal careers - providing talks from GDL providers and firms as well as networking events.

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  Vale Fest

  Sept 2016 - Jun 2018

  After completing my role as Head of Social Media for ValeFest 2017 I ran for the position of Vice-Chair for ValeFest 2018 and was successful. The role involved co-managing a group of over 40 members to organise every aspect of Europe's largest student-run charity festival. I attended numerous meetings every week with fellow students, heads of University departments and external companies to ensure that the festival would run as smoothly as possible. ValeFest 2018 was a massive success, it was our first year selling out tickets before the day of the festival and encompassed the biggest line-up ValeFest has ever seen. Throughout the year I dealt with major problems with our budget and worked in a small team to secure enough funding to allow us to donate as much money to charity as possible. On the day I worked as the Deputy Festival Manager alongside the Festival Manager to efficiently solve problems with security, festival goers and committee members to ensure the festival went off without a hitch. ValeFest 2018 aimed to raise as much money for homelessness charities ShelterBox and SifaFireside as possible, in the end we were able to donate over £41,000 split between the two charities. Watch the videos below to get a feel for what ValeFest 2018 was like! Show less

  • Deputy Festival Director

    Jun 2017 - Jun 2018

  • Head of Social Media

    Sept 2016 - Jul 2017
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  BURN FM

  Jan 2017 - Jun 2017

  Radio Show Host

  I co-hosted the ValeFest Radio Show on BurnFM - the University of Birmingham's student-run radio station. This involved planning and hosting a weekly hour-long show, with the main aim of promoting ValeFest to the students at UoB. I organised a 7 hour long ValeFest take-over show which aired the day before ValeFest - this included exclusive interviews with the CEOs of our chosen charities (RSVP and BasicNeeds) as well as live performances from bands playing at ValeFest 2017.Since then, I have hosted two shows: Sunday Sounds and The Album Club.Sunday Sounds was an hour-long weekly show which I co-hosted, focusing on relaxed music.I hosted The Album Club by myself, playing a different album every week across a wide range of genres. Show less

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  Hackney New Primary School

  Sept 2018 - Jun 2019

  Support Teacher

  My main role was to support two children with special educational needs who require extra assistance with their learning. I ran specialised interventions to help develop their speech, language and understanding.

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  Blue{shift} creative coding and education

  Jul 2019 - Feb 2021

  I took on a variety of responsibilities spread across departments within the company:- responsible for maintaining a high standard of customer service by providing personal and tailored advice to the community of parents in order to help their child advance their coding journey- played a vital role in the blue{shift} COVID-19 strategy, in which I worked in a small team to move all of our in-person services to online classes. As Head of Events and Operations I was a key player in conceptualising our online offering and implementing this vision.- monitoring feedback from parents and students, constantly making adjustments to the in-person and online offering to optimise customer and student experience, as well as admin time.- revitalized the customer journey by implementing a new CRM system, streamlining communications to ensure that customer's receive accurate information at the optimal time.- launched a popular childcare voucher system and introduced a gift card product- managing an operations intern and all staff at holiday camp events- boosted sales by improving student reports and course recommendations, helping to guide parents towards appropriate future courses and alternative relevant services- managed the project to overhaul and automatise the private tuition booking system in order to encourage repeat sales and a smoother customer journey Show less During my first few months at blue{shift} I was employed as the Junior Events and Operations Manager. Within this role, I worked to ensure that all blue{shift} camps running throughout the Summer of 2019 ran effortlessly and quickly observed areas for improvement. Following the Summer I worked to implement a new behaviour policy and improve training for teachers with regards to behaviour management and working with children with special educational needs. The effect of these improvements was remarkable. Feedback from parents and staff was positive and supportive, and students were able to better focus on their learning. Following this success I was promoted to Head of Events and Operations after only 3 months. Show less

  • Head of Events and Operations

    Sept 2019 - Feb 2021

  • Junior Events and Operations Manager

    Jul 2019 - Sept 2019
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  Targeted Provision

  Feb 2021 - Jun 2022

  - Founding and managing a team focused on using the National Tutoring Programme Government subsidy with local authorities in order to place specialist tutors to support children in the UK's care system.- Planning and delivering bespoke projects for local authorities.- Working on internal projects, such as: remodelling referral forms, optimising communications to tutors and improving the tutor searching platform.- Working with the Operations and Tech Lead to provide impact-driven insight and ideas in order to improve internal efficiency and optimise workflows.- Communicating clearly with stakeholders at all levels, including local authorities, carers and tutors.- Representing the company at conferences.- Working within a fast-paced start-up environment in which I adapt to constant changes, prioritise my team's needs and build a culture of collaboration, openness and enthusiasm.- Managing relationships with over 20 local authorities, and overseeing the support of over 200 young people. Show less

  • Education Project Manager

    Dec 2021 - Jun 2022

  • Operations Associate

    Feb 2021 - Dec 2021
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  Green Man Festival

  Aug 2021 - Aug 2021

  Volunteer Coordinator

  • Managed a team of volunteers to supervise and facilitate activities at the 2021 festival, ensuring a successful Little Folk area.• Coordinated with volunteers to deliver events safely and create a wonderful experience for children.• Developed strong leadership and communication skills while overseeing volunteer operations.

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  VivaCity

  Jun 2022 - Dec 2024

  After a year of working as a Senior Client Implementation Manager I was promoted to Project Manager within VivaCity. In this new role I led projects with highly strategic value to the company including an accelerator trial with National Highways and award-winning Smart Signal Control projects with councils including Glasgow, Hampshire, Solihull and Belfast.As part of the accelerator trial with National Highways I spoke at the Connected Places Summit in front of 80+ industry professionals, saved over £6k in the project budget, managed both internal and external stakeholders and submitted a successful trial report.My role also focused on process improvement across the company. I worked on internal projects such as:- Implementing dedicated process/self improvement time within the Delivery department, which inspired multiple team members to take on new qualifications and personal projects to increase efficiencies. Achievements were shared and celebrated in monthly presentation slots.- Overhauling external facing documentation and streamlining guides to improve client understanding and reduce the number of support queries.- Creating successplays within Totango to guide new team members through the process. Such successplays were tailored to present different tasks based on the type of project. Show less

  • Project Manager

    May 2024 - Dec 2024

  • Senior Client Implementation Manager

    Jun 2023 - May 2024

  • Client Implementation Manager

    Jun 2022 - Jun 2023
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  Green Man Festival

  Aug 2022 - Aug 2022

  Assistant Manager

  • Managed artist liaison and area coordination for the Wishbone Bar at the Green Man Festival, overseeing drag, circus, and DJ acts.• Ensured timely setup and performance coordination, leading to the bar's popularity and expansion plans for the next festival.