Monica Carson

Experience

• 

  City of Memphis

  Jul 1996 - Feb 2004

  Police Officer

   Managed many crisis intervention incidents. Became proficient in court room testimony, conducting physical arrest, managing burglaries, shootings, auto thefts, rapes, and mental health calls.  Interviewed victims, witnesses, and potential suspects, subsequently resulting in numerous arrests, and closing cases.  Interrogated suspects resulting in numerous arrests, closing cases.  As an Investigator, Investigated violent felony crimes such as robberies, sexual assaults, kidnappings, homicides, and shootings.  Completed detailed incident reports as well as state reports. Show less

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  CN

  Feb 2006 - Sept 2021

  Managed and led a team towards operations goals. Managed asset protection (rail yards, equipment, people and brand) in six states. Managed metrics reporting which identified high trending accident locations and developed strategies, which included traffic enforcement locations and times to reduce accidents. Routinely conducted public speaking on rail safety, to prevent future accidents. Developed and managed regional action plans to prevent rail accidents and trespassing, utilizing quality driven management. Lead my Division in quality assurance to resolve security related focus on theft prevention at the auto lots and intermodal yards. Presented quarterly CompStat (metric goals results) to executive staff involving accident, theft and security related concerns within my Division. Served as a representative of the managing CN Police Department in regional organizational meetings. Provided leadership to front line Special Agent/managers about complex security, theft and employee investigations. Provided training to new hire Police or security personnel within the region for patrolling, how to engage with community leaders, what their level of policing authority with federal and state laws was and report writing. Implemented security action plans for major derailments with or without hazmat involvement. Established security procedures across CN Railroad facilities ensuring site and employee safety. Acted as Subject Matter Expert (SME) in security and theft investigations (employees, contractors, third-party vendors), corporate investigations, workplace violence, and training. Collaborated with internal and external (law enforcement, customers) partners to resolve security issues. Attended organizational meetings developing security processes while providing expert security information. Managed annual police budget for the region. Implemented security protocols for protests. Show less Managed my team and managed physical security and asset protection in six states. Managed detailed incident reporting as well as metrics presentations which identified high trending accident locations and strategies, which included traffic enforcement strategies as well as accident prevention strategies. Routinely conducted public speaking on rail safety to multiple schools from entry level to college level, neighborhood community groups, first responders, and local, state and federal level emergency response groups. Developed and managed regional action plans utilizing quality driven metrics and management. Lead my region in quality assurance to resolve physical security related concerns. Presented quarterly CompStat (metrics goals) to executive staff involving physical and security related concerns within my region and their results also, presented the next quarters goals and strategies. Led my region in resolving complex theft investigations and implemented preventative physical security equipment and protocols in place to prevent future theft. Represented my region in internal/external organizational meetings. Trained new hire Police or security personnel. Established security action plans for major derailment sites with or without hazmat involvement. Established security action plans for protests to rail infrastructure. Established security protocols across CN Railroad facilities ensuring site and employee safety. Was a Subject Matter Expert (SME) in security and theft investigations (employees, contractors, third-party vendors), corporate investigations, workplace violence, and training. Collaborated with internal and external (law enforcement, customers) partners to resolve security concerns. Attended organizational meetings establishing security protocols. Managed annual police budget for the region. Show less

  • Inspector

    Mar 2018 - Sept 2021

  • Special Agent

    Feb 2006 - Mar 2018
• 

  Amazon

  Dec 2021 - Aug 2023

  Assistant Loss Prevention Manager

  -Led a team of four to provide risk mitigation, security management and asset (People, Property, & Data) protection. -Managed physical security functions such as: badging, CCTV’s, managing and auditing access controls, turnstile functions, and IP access alarm controls. -Designed Loss Prevention programs such as routine strategic engagement with internal stakeholders (operations leaders, new hires on day 1, daily brief meetings and senior leadership meetings) and focused shrink analytics theft investigations, with alignment on network goals which were to reduce workplace violence, mental health incidents and operational shrink. -Regularly engaged with operations, human resources, safety, Hazmat, learning on Emergency Response plans for active shooter and inclement weather events (tornadic). -Developed a team, promoting one with another poised for promotion. Ensured each team member had a mentor for development in analytical thinking, process improvement projects, collaboration and emotional intelligence. -Created a platform for opportunities to demonstrate individual knowledge and growth by allowing members to lead group training, discussions as well as regional training. -Created Security plans in support of operations teams with special events for employees. Security planning was for company site shut down, partial site shut down with vendors & contractors in the building, bar-b-ques with over 500 off duty employees and family members on secured company property, civilian group tours and fire department tours. -Created and maintained relationships with multiple law enforcement agencies and other Amazon sites and leadership engagement with on-site Law Enforcement tours, physical security discussions, which increased their knowledge of proper response tactics. -Completed Quarterly engagement visits with law enforcement and business partners exceeding the goal of 4 per year with actual performance of 12 for the year. Show less

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  Nike

  Jan 2024 - now

  Lead Site Security Manager