Edgar Markosyan

Experience

• 

  Armentel JSCo., Vimpelcom Company

  Feb 2011 - Sept 2012

  - Coordinate team's work and assist to employees during the hours of absence of the Head.- Provide technical support to customers.- Help customers in resolving problems encountered with the Internet.- Manage customers database. - Provide information to subscribers.- Help customers in resolving problems encountered with the Internet.- Manage customers database.

  • Senior specialist of expert care

    Dec 2011 - Sept 2012

  • Specialist of expert care

    Feb 2011 - Dec 2011
• 

  Orange Armenia

  Sept 2012 - Mar 2015

  Broadband internet specialist

  - Provide technical support to customers.- Conduct high level investigation of technical issues.- Fix customer technical problems and troubleshoot non-resolved cases.

• 

  American University of Armenia

  Mar 2015 - Mar 2020

  - Perform software troubleshooting and installation.- Maintain network, switches and application servers.- Provide VoIP telephones setup, installation and troubleshooting. - Perform software troubleshooting and installation.- Maintain network, switches and application servers.- Provide VoIP telephones setup, installation and troubleshooting.

  • Senior Information Technology Specialist

    Jul 2019 - Mar 2020

  • IT Specialist

    Mar 2015 - Jul 2019
• 

  EPAM Systems

  Mar 2020 - now

  • Service Delivery Manager

    Feb 2024 - now

  • Lead Systems Engineer

    Apr 2023 - Feb 2024

  • Senior Systems/Devops Engineer

    Sept 2021 - Apr 2023

  • Systems/Devops Engineer

    Mar 2020 - Sept 2021
• 

  BrainScale Solutions LLC

  Nov 2022 - now

  IT Project Management Consultant