Nirmal Piple

Experience

• 

  Hyundai Motor India Ltd.

  May 2019 - Oct 2021

  1.Managing entire workshop operations with the guidance of the Service Manager.2.Ensure customer satisfaction and quality work are done within the minimum TAT.3.Responsible for planning, leading, organizing, and supervising the day-to-day activities of the Workshop Operation.4.Monitors and controls the performance of the Team using appropriate reports, tracking systems, and surveys.5.Monitors technicians' daily productivity reports.6.Handles customer complaints immediately and according to dealership's guidelines.7.Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.8.Responsible for building a trusting relationship with key customers and improving the service experience.9.Responsible for completing & achieving all the targets of service labor on time. Show less 1.Identifying & explaining to the customer what’s required, what has been done, how long it will take, and explanation of costs for the same.2.Booking appointments, taking inventory, conducting inspections, and sending out invoices.3.Responsible for repair of Cars under minimum TAT4.Achieved the goals of service labor, accessories, and overall targets5.Responding to customer complaints calmly6.Responsible for adhering to all safety and performance regulations7.Maintaining Quality Work of Service and Maintenance8.Understanding of all technical documents related to the car.9.Making informed recommendations based on the customer’s needs and wants. Show less

  • Assistant Service Manager

    Jul 2021 - Oct 2021

  • Service Advisor

    May 2019 - Jul 2021
• 

  Ola

  Oct 2021 - Jul 2022

  Technical Quality Manager

  1.Responsible for Technical Quality 2.Managing work operations of Ola Cars.3.Responsible for onboarding OEM & OES Spare suppliers.4.Responsible for quality service, TAT, cost analysis, and workshop vendor management…5.Handling Ola Vehicle Commerce Operations (Used Cars, Refurbishment, Service maintenance)6.Responsible for Quality services with in minimum TAT

• 

  WTi cabs

  Jul 2022 - now

  1. Managing Overall operations of WTi Cabs for Madhya Pradesh.2. Responsible for vendor sourcing, vendor relation, and vendor billing.3. Responsible for quality service, TAT, and Customer satisfaction.4. Handling Wti 365 Operations (Sales, Services)5. Responsible for vendor fleet information inspection from time to time (Fleet age, Fleet documents, Fleet Maintenance, etc).6. Responsible for Drivers training, safety instruction, customer needs, etc7. also have experience in Handling teams of 15-20 people. Show less

  • Operations Manager

    Oct 2023 - now

  • Assistant Operations Manager

    Jul 2022 - Oct 2023