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Jacob Ray

Jacob Ray

Executive Officer

Followers of Jacob Ray168 followers
location of Jacob RayBaton Rouge, Louisiana, United States

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  • Timeline

  • About me

    ServiceNow Developer

  • Education

    • Louisiana State University

      2017 - 2021
      Bachelor's degree Business Administration and Management, General

  • Experience

    • The Delta Chi Fraternity, Inc.

      Aug 2017 - May 2019
      Executive Officer

      Managed committees of chapter members in charge of operations. Organized large conferences for our region that hosted multiple other chapters. Kept detailed records for the Fraternity. Managed the online system for member accounts and billing information. Received the award for an outstanding executive officer at our regional event..

    • Information Technology Services (LSU)

      Jun 2018 - Apr 2021
      Senior Technical Service Agent

      • Collaborated with team members to efficiently solve diverse technical issues. • Trained new employees to become proficient at managing user incidents and customer service.• Maintained extensive knowledge of full Information Technology Infrastructure. • Evaluated the performance of employees to provide usable feedback for improvement.• Negotiated salary increases and promotions with supervisors.

    • Center for Academic Success (LSU)

      Aug 2020 - Apr 2021
      Supplemental Instructor

      • Cultivated interpersonal relationships with students to facilitate increased performance. • Met strict planning and organizational deadlines.• Communicated constantly with the course stakeholders.• Reviewed and observed other instructors to give critical, detailed feedback. • Developed lengthy presentations and executed them weekly.

    • IBM

      Feb 2022 - Jun 2024
      ServiceNow Developer

      - Developer for 2 full-time client projects. - Utilize ITSM, CSM, Domain Separation, and ITIL Modules in ServiceNow Production Instance.- Manage the CMDB for ServiceNow Production Instance.- Configure Flow Designer flows.- Configure API Integrations.- Develop Service Portal and Portal Catalog Items for ServiceNow Production Instance.- Modify UI Policies, Business Rules, Client Scripts, ACLs, and more in Production Instance.- Execute and maintain ServiceNow Agent Discovery and Manual Discovery.- Gathering business requirements from Stakeholders, and implementing in ServiceNow.- Demonstrate Platform Operations for end-users and client stakeholders.- Solve blockers using available Resources such as ServiceNow Documentation and Community.- Manage User Administration tasks in ServiceNow Production Instance. Show less

    • Siemens Digital Industries Software

      Jun 2024 - now
      ServiceNow Developer

  • Licenses & Certifications

    • ServiceNow Certified Application Developer

      ServiceNow

    • ServiceNow Certified System Administrator

      ServiceNow

    • Certified SAFe® Scrum Master

      Scaled Agile, Inc.