Drishti Batra

Experience

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  Oberoi Hotels & Resorts

  Jul 2019 - Oct 2019

  Industrial Trainee

  - Reviewed files, records and other documents to obtain information and respond to guests.- Arranged for provision of extra room bedding, linen and other amenities to satisfy guests.- Organized and replenished supplies at food stations to optimize team performance.

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  A to Z Insurance Consultant

  Aug 2021 - Oct 2022

  Business Analyst

  • Conducted in-depth exploratory data analysis using Excel and SQL to uncover key insights on client payment trends, product purchases, and growth patterns, leading to the identification of 3 major areas for revenue optimization.• Developed interactive dashboards with Tableau to visually represent complex business scenarios and areas of growth, resulting in a 15% increase in client engagement and understanding of their data.• Analysed customer churn patterns using Excel and Tableau, providing actionable recommendations that reduced churn rate by 10% within 6 months.• Utilized data-driven insights to advise clients on strategic decisions, leading to a 10% improvement in overall portfolio performance• Attended training sessions and workshops to enhance technical skills and understanding of the business. Show less

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  CN Tower / Tour CN

  May 2023 - now

  Guest Services Representative

  Awarded "Employee of the Month" for January 2024.• Managed lines and queues to maintain order and minimize wait times for visitors.• Provided information about the tower, its attractions, ticketing options, and any ongoing events or functions.• Collaborated with supervisors and other team members to escalate and resolve issues, ensuring guest satisfaction is maintained.• Offered assistance to guests with questions, concerns, or special needs, ensuring they have a smooth and enjoyable visit, especially during the peak visitor periods and in high-traffic areas. Show less