Shafa DiRenzo

Experience

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  Royer's Flowers and Gifts

  Jun 2016 - May 2017

  Front Desk Staff & Sales
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  Caron Treatment Centers

  May 2017 - May 2022

  Behavioral Health Technician | Patient Supervision, Security, & Education

  Accomplishments include:• Performed 100+ safety and security searches of at least 2 incoming patients per shift. • Supervised ~20 seriously ill patients daily. • Navigated and prevented 5+ runaway cases and unexpected discharges. • Performed searches of up to 12 adolescent patients and entire unit when required. • Presented weekly educational trainings to an audience of 10 to address substance abuse concepts. • Coordinated movement of patients across campus and scheduled transportation; for 25+ patients.• Managed daily unit schedule; facilitated 12-step meetings with supplementary materials.• Orchestrated daily unit schedule for a unit of at least 20, optimizing efficiency and productivity.• Facilitated over 500 program meetings, fostering a supportive environment, and promoting individual growth and recovery. Show less

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  Berks Counseling Center

  Oct 2020 - now

  Support Specialist for Maternal Intervention Supportive Services | Data Entry, Reports, Education

  Accomplishments include:• Design a comprehensive new 17-lesson parenting course. • Review program guidelines with clients and acquire accurate information for releases to 5+ external agencies. • Review discharges and intakes to balance caseloads in close partnership with a team of 6 case managers. • Ensure clients receive maximum benefit from the program by investigating 50+ community resources and promoting effective solutions to client barriers. • Maintain electronic health record organization for clients and case managers with a 70% increase in accuracy.• Cultivate clear communication of client needs and status updates with the 4-member interdepartmental team. • Arrange 2-3 educational materials to use in each client session.• Execute administrative reports to ensure accuracy of count for 80+ clients, staff monthly productivity, and monitor client insurance coverage.• Track 20+ admissions into inter-agency grants and expenses.• Shape a productive environment by leading 47 weekly staff meetings. • Collaborate with 10+ local and state agencies and organizations. Show less