Vishnu Nair

Experience

• 

  Automotive Manufacturers Private Limited

  Dec 2017 - Oct 2019

  Automotive Service Advisor

  *Interacting with customers in order to provide details regarding their car's service and repair*Managing various process operations inside the workshop such as supervising ongoing service repairs, handling different level technical queries inside the workshop and providing them the required support to complete the process on time and see the process flow runs smoothly*Successfully achieved a labour revenue target of Rs. 750000 labour target which is the third slab of the labour revenue target consecutively for 3 months*Successfully provided customers with quality service beyond their expectation to increase CEI index of the dealership to highest levels without any head office level escalations and was able to fulfil customer’s CEI criteria consecutively for 9 months without any head office escalations Show less

• 

  FactSuite

  Mar 2021 - Apr 2022

  *Successfully procured and managed the Pan India Address verification process*Successfully managed the assigned business support operations independently and coordinated the fulfillment services for the operations team by serving as their team leader.*Effectively lead a team of 13 research analysts and managed them directly by ensuring tasks provided to them is running smoothly*Effectively managed Pan India vendors and made sure the outsourcing process was running smoothly*Served as liaison between clients and the operations team*Successfully maintained a track record of bringing in 3000+ BGV case closures every month Show less

  • Operations Consultant

    Jan 2022 - Apr 2022

  • Process Specialist

    Mar 2021 - Dec 2021
• 

  Outlook Publishing (India) Pvt. Ltd.

  Apr 2022 - Jul 2022

  Marketing Research and Strategy Making Intern

  •To conduct a analysis based on a virtual situation and a problem statement given by the company’s RO. •To interpret the opportunities and challenges associated with the product and to formulate a strategy that will help them overcome the problem.

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  Expertrons

  May 2022 - Jul 2022

  Business Development Intern

  •Nurture and convert leads into sales by selling the Ed-Tech product offered by the company to the registered aspirants•Complete the revenue target allotted to the Group Leader and complete the self-sales target on weekly basis•Achieve a daily based KRA and KPI of 100 dialed calls and 3 hours of talk time• Achieved a revenue of Rs. 140000 within a span of 2 months

• 

  Reliance Retail

  Jul 2023 - now

  Management trainee - Category Management - Laptops and Tablets