Oliver Bengtsson

Experience

• 

  CGI

  Jun 1995 - May 2000

  Senior Software Developer

  Led the end-to-end planning, development, and deployment of an advanced automation system, that integrated with the client’s existing customer service applications. Despite complex integration requirements, the project was delivered ahead of schedule and on budget. This system processed millions of transactions, overdelivering on our client's original objectives. Our solution not only exceeded client expectations but also drove measurable increases in customer satisfaction and loyalty, allowing them to execute targeted marketing campaigns effectively. This highly profitable project strengthened our client’s business objectives and positioned our organization as a trusted, innovative partner in delivering impactful business solutions.During a two-year overseas assignment in Montevideo Uruguay, I contributed to the development of the TeleLINK system, a comprehensive Telecom Management, Customer Care, and Billing solution for ANTEL, Uruguay’s national telecommunications provider. As part of a four-year project involving hundreds of developers, I played a key role in enhancing the user interface, transforming the customer service agent experience with a modern, graphical interface to improve efficiency. Additionally, I adapted our transaction system for high-volume automated testing, ensuring the solution could handle significant load demands.This work was instrumental in helping ANTEL transition from a legacy mainframe setup to a client-server architecture, which marked a significant modernization their operations and enabling improved service outcomes for both employees and customers. During this project, I became fluent in Spanish—a skill I continue to maintain and find valuable in my career. Show less

• 

  Avaya

  May 2000 - Nov 2024

  As Senior Marketing Manager for Avaya’s CCaaS and UCaaS solutions, I combined strategic marketing insight, technical acumen, and market-focused communication to drive impactful growth outcomes for the business. I developed and implemented dynamic marketing strategies, resulting in high-impact assets that resonated deeply with customers, empowered sales teams, and strengthened partner relationships. These initiatives drove measurable increases in lead generation, engagement, and customer conversions, positioning Avaya’s solutions as compelling choices in a competitive landscape.• Created High-Impact Marketing Assets: Produced engaging sales and customer collateral, including whitepapers, infographics, presentations, webinars, videos, brochures, fact sheets, and blogs which were accessed hundreds of thousands of times and significantly boosted engagement metrics. Major though-leaderships projects were accomplished by close teamwork with external analyst firms. • Enhanced Sales Enablement: Developed sales playbooks that facilitated effective sales conversations, empowering the sales force to better address customer needs and position solution value and customer outcomes.• Strengthened Strategic Alignment with Leadership: Worked with leaders across functions to align on go-to-market strategy and execution, providing insights that helped reinforce Avaya’s reputation as a relevant player in cloud communications.• Guided and Mentored New Team Members: Mentored junior team members, accelerating their onboarding and growth, ensuring they became productive contributors who could confidently gain independence and support business objectives.This role highlights my ability to drive results in complex, evolving markets, demonstrating a strong blend of business, technical, and interpersonal skills. These experiences have deepened my passion for marketing that resonates with customers and translates technical solutions into meaningful customer value. Show less As a Senior Product Manager in the Hardware and Devices team, I managed a high-revenue portfolio that included business phones, an innovative new video phone, and conference devices, generating $1.6 billion in revenue during my tenure in the role (2011-2020). My accomplishments involved leading P&L, multiple concept-to-market projects, refreshing and expanding the device portfolio. Additionally, I introduced Device as a Service (DaaS)—an innovative subscription model for physical assets like phones—enhancing customer loyalty and positioning the portfolio within the emerging product-as-a-service trend. This role required agility and resilience as I navigated challenges such as addressing product recalls, implementing software quality improvements, introducing new devices to the market, and innovating desktop device at a time of market transition to collaborative soft clients and video meetings. My work here deepened my expertise in new product introduction, business management, and product lifecycle management.Before the above role, I served as Solutions Product Manager for Nortel’s CS 1000, initially joining the team to help bring new releases of this flagship solution to market. Within a year, I advanced to a lead role overseeing a major release, leading a team of seven product managers and collaborating closely with R&D leaders. This experience was a career milestone, as my role was critical to the success of a solution that, at its peak, generated over $1 billion annually, demonstrating my capacity to manage high-stakes projects central to the company’s revenue strategy.I began this segment of my career as a Quality Assurance Manager, leading a team of eight and an overseas group in enterprise-scale telecommunications projects. This role gave me invaluable experience in people management, negotiation, and large-scale project execution, that served as a strong foundation for my transition into Product Management. Show less

  • Senior Marketing Manager

    Jan 2020 - Nov 2024

  • Senior Product Manager

    May 2000 - Jan 2020