Alice Wilkinson

Experience

• 

  Garretts restaurant

  Jun 2009 - Nov 2009

  Server

  Served in a restaurant, taking and processing orders, delivering correct orders and taking payments.

• 

  Village Urban Resorts

  Feb 2011 - Oct 2012

  Server

  Served at a restaurant taking and processing orders, delivering food and drinks to customers and taking payments.

• 

  Starbucks

  Mar 2012 - Apr 2014

  Supervisor

  I led a team of baristas working in a Starbucks franchise set inside a hotel. Managing the store whilst the manager is not available was my main duty. Completing targets for the day, checking and sending emails, setting tasks for myself and the other staff to complete and to bring and maintain excellence service to a wide range of customers. We would complete food and stock orders everyday and ensure that all equipment was up to the correct standard and delivering as it should. I would complete rotas for the staff as well as maintaining a happy and healthy environment to work it. Cashing up, closing and opening up the store was also part of my task role. Show less

• 

  Selwyn Building Services

  Apr 2014 - Sept 2014

  Helpdesk Operative

  Selwyns is an engineering company specialising in electrical and HVAC jobs for pubs, clubs and restaurants. Dealt with a lot of large well known companies such as JW Lees, Stonegate, JD Wetherspoons and many more. As a Helpdesk operative, my role was to book in jobs with the company and to handover to the ops team to liase with the engineers. Would arrange jobs depending on the region of the country for the premises and would contact customers at every stage of the job.

• 

  Brakes Group

  Nov 2014 - Apr 2017

  Working for Brakes Bros food distribution. Based within the customer care team working as a specialist, dealing with a high inbound rate of calls and issues surrounding specific customers and groups. Dealt with a large variety of issues that occur with customer's orders and deliveries, whether it be something was missing, payment problems or the order had not processed correctly. Liaised with customers all over the UK. Dealt with potential customers and members of the public, who may have queries regarding the service that Brakes provides. Being a team player was the biggest part of the role as we had to work as a team dealing with the issues, as well as working with a mixture of other departments all over the UK in the depots, sales teams and the area sales managers whom are based on the road. Show less I was based in the customer care team, dealing with a high inbound rate of calls. I dealt with a large variety of issues that occur with customer's orders and deliveries, wether it be that something was missing, payment problems or that the order had not processed correctly. I got to speak to customers from all over the country as well as Scotland and Wales. We also dealt with potential customers and members of the public, who may have queries regarding our service. Being a team player was the biggest part of the role as we had to work as a team dealing with the issues, as well as working with a mixture of other departments all over the UK in the depots, sales teams and the area sales managers whom are based on the road. Show less

  • Customer Care Specialist

    Oct 2015 - Apr 2017

  • Customer Care Advisor

    Nov 2014 - Oct 2015
• 

  Ellis Whittam

  Apr 2017 - Mar 2020

  Contracts Administrator

  Processing contracts for new and renewal business. This included independent, key accounts and partnerships from all over the UK. Creating, loading and managing client portals. Liaising with the H&S and Legal team to allocate advisors and consultants. Completing daily admin tasks including reporting. Managing and competing monthly reconciliations of client’s Legal Expenses Insurance. Managing and updating the main CRM systems within the business. Liaising with Finance to make sure payment terms were up to date. Show less

• 

  GBG Plc

  Mar 2020 - now

  Sales Administrator

  Working within the sales Team, supporting the management team & the account management team with a wide variety of tasks.• Maintaining CRM systems, spreadsheets, various email accounts.• Supporting the finance team with billing & invoicing queries. • Dealing with customer queries• Raising agreements, credits and additional paperwork as required• Supporting the team with the Voice of the Customer surveys, managing the NPS• Involved in arranging, planning & booking team social activities• Additional daily, weekly & monthly ad-hoc duties Show less