Imran Ahmed

Experience

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  PharmEvo Private Limited

  Jul 2009 - May 2013

  Support IT services, Deliver lectures on MS office and Internet also Maintain the Lab NetworkingWorked under the supervision of Director Dow University.Delivered MS Office/Computer Literacy trainings to the Doctors, Professors, Associate Professors, Teachers of Dow University, Sindh Medical College, Sobhraj Hospital, Jinnah Hospital and Ojha Hospital Karachi.Outlook training (General Computer Literacy)Managed LAN, WAN, Operating Systems installation, Printers IssuesDelivered training on MS Office (2003-2007-2010), Antivirus, Scanning, Printing etc.Emailing, Google Searching, and Surfing.Administered Lab with 30 PCs.Trained at least 500 doctors. Show less

  • IT Trainer Cum IT Administrator at PharmEvo Pvt Ltd.

    Jul 2009 - May 2013

  • Technical Support Engineer

    Jul 2009 - Sept 2010
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  En Pointe IT Solutions

  May 2013 - now

  Technical Support/Service Desk Engineer

  Microsoft Exchange Server Administration and SupportMicrosoft Lync Server Administration and SupportActive Directory AdministrationMS Outlook and Web clients TroubleshootingIncident Management for day to day ProblemsProviding Global IT support to customer as well as users working on different projects.Communicating with Corporate/ United States customers to provide IT Solutions & Support.Answer calls professionally, respond to customer inquiries and strongly follow up customer calls.Facing/Supporting international/Local Customers and Users via VOIP.RDP support, Team Viewer, https://join.me/ , VMware, VPN. WebExProviding Daily Technical support and off day support. Providing SAP support. I.e. Installing SAP, Server settings (PRD, QAS), password reset etc.Complete working on Escalating issues to concern Teams. Identify and escalate priority issues.Complete new hire processing using Active Directory & Exchange server 2010/2013.Employee termination processing using Active Directory & Exchange server 2010/2013.Mailbox maintenance (Create, Delete, Access Permission, Quota etc.)Configuring/Troubleshooting MS Outlook 2010-13MS Office (2003/07/10/13) Issues (Word, Excel, PPT, Outlook MS LYNC 2010/2013)Maintain logs in Ticket Management SystemWindows(XP, 7, 8, 8.1, Server) troubleshooting and supportHardware/Software/Networks troubleshooting Show less

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  Freelance

  Aug 2013 - Jan 2015

  Academic Writer

  Responsible for Academic assignments preparation,Responsible for article development as per client requirements.

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  Writaholics

  Mar 2015 - now

  Mentor

  Client CoordinationManaging the team of 10 exceptional writers in APA styles.Managing project sheetsManaging budget sheetsFinalizing the project before final submissionArticle WritingAcademic Writing

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  International Writer

  Apr 2015 - now

  Partner

  Manage Clients form UK, UAE to gather projects on writing and Providing Support services to clients remotely.

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  Writinginvaders

  Apr 2015 - Jun 2015

  Freelance Writer

  Content WritingArticle writingAssignments Development