Kimberlee Crespin-Richards

Experience

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  Chickasaw Nation Industries, Inc.- BIA Contractor

  Oct 2001 - Dec 2002

  Reports Specialist

  I was responsible for independently gathering data supplied by field staff. I researched incomplete information and discrepancies, and compiled the Probate Project’s biweekly, monthly, and quarterly field reports into statistical and narrative analysis submitted to the customer, BIA. The narrative analysis reflected staff attrition, production rates, and limitations encountered. Since I worked with the data from 22 agencies, at times the guidelines were contradictory. To this end, I provided Regional Managers with ongoing training as well as necessary formal direction. To track production goals I developed time report templates now utilized by field staff, created an Access database to track production, and maintained positive relations with staff nationwide. I also functioned as the project editor as I generated and proofed outgoing project documents, SOPs, reports requested by the customer, and PowerPoint presentations. Show less

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  Chickasaw Nation Industries, Inc.

  Jan 2003 - Dec 2007

  As an Instructional Designer/Trainer I was a member of the Organizational Development Team (ODT). I created, facilitated, and analyzed the results of an organizational needs assessment that included personnel of all levels. Based on these results I recommended needed training to upper management such as specific skill-based training (Excel, Word, Access), soft skills training (Conflict Resolution, Intercultural Communication, Team Building), as well as employee development options (Employee Reference Library, Brown Bag Training Sessions, Computer Based Training Alternatives). I also initiated a weekly skills tip (including topics such as Excel, Word, PowerPoint, Communication, and Customer Service) that was distributed to all CNI Albuquerque personnel as well as to CNI employees in Arizona and Colorado. The weekly tips included written tip instructions or narrative (developed in Adobe Illustrator) along with a demonstration movie (created in Adobe Macromedia Captivate) when appropriate. I was responsible for designing, developing and delivering a variety of training sessions to diverse audiences, using the ISD process to develop curriculum and courseware in a deadline-driven corporate setting. I designed and developed relevant training materials, conducted classroom training for large and small groups, and administered training evaluation tools. Additionally, I developed of a variety of training deliverables: storyboards, outlines, instructor manuals, student manuals, and curriculum and evaluation materials. Show less In addition to my reporting responsibilities (as specified below), I was appointed Team Lead of the Central Research Team (CRT) initiated December 2002. As the CRT Team Lead/Quality Assurance Manager I worked to direct the creation of a tracking database, staffing and production reports, standard operating procedures (SOPs), as well as request forms submitted to the CRT from field staff for research and/or document acquisition. Additionally, I was responsible for managing the CRT staff including all personnel tasks such as interviewing, hiring, training, approving leave requests, and initiating corrective actions. I attended weekly teleconferences with the Regional Managers, Deputy Project Manager and Project Manager to discuss productivity, identify problems, and generate solutions to issues encountered. I attended weekly Project Manager meetings in the absence of the Project and Deputy Project Managers to provide project updates to CNI management. As field employees were hired, I was responsible for providing formal training and step-by-step instructions on reporting and CRT tasks. I developed training scripts on reporting, SOPs, and CRT processes and procedures that were provided to new-hires nationwide. I initiated daily conversations with the Regional Managers and field staff to provide clarification and direction to assist the Probate Project in achieving its goals. My background in Intercultural Communication provided me with the ability to communicate with diverse populations. I adjusted my method of oral and/or written communication according to the experience level and knowledge of the staff. Additionally, I conducted national telephone interviews in an effort to recruit and promote the hiring of Native Americans at various CNI offices. Finally, I conducted recruiting for customer agencies, via Internet search engines, where CNI experienced difficulty locating qualified candidates. Show less

  • Instructional Designer/ Trainer

    Sept 2006 - Dec 2007

  • Quality Assurance Manager

    Jan 2003 - Aug 2006
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  Chickasaw Nation Industries, Inc.- IHS Contractor

  Jan 2008 - Jun 2011

  In addition to supporting the Patient Registration package I was promoted to the Team Lead for the User Support group as well as assumed the OIT Training Coordinator responsibilities. As the User Support Team Lead, I managed a team of sixteen User Support Specialists located throughout the country. I am responsible for analyzing training results and implementing improvements to the instructional design as appropriate. As the User Support Team Lead, I assume personnel duties for my team such as interviewing and evaluating my team based on performance. As the OIT Training Coordinator, I developed the FY09, FY10, and FY11 training plans in support of IHS at the National and Area levels based on a nationally conducted needs assessment developed and distributed online. I develop, organize, and maintain organization-wide web-based training schedules; manage and maintain the IHS OIT training website; support individual training efforts through the publication and distribution of course offerings; design, develop, and produce training materials- both for a classroom setting as well as web-based sessions based on ISD principles; coordinate training activities from design inception through effectively facilitating and assessing post course evaluations; and coordinate alternative forms of training including computer-based and distance learning methods. Additionally, I perform activity tracking with multiple external training vendors and perform special projects for administration such as the design and implementation of on-line end of course surveys. Show less I performed as a key team member in planning, developing, deploying, and providing training on the Patient Registration application for Indian Health Service locations nationwide. I analyzed, coordinated, resolved and track end-user Patient Registration issues. My primary responsibilities were to provide end-user software training, direct user support, and testing of application enhancements. I worked closely with the software developer to design training materials following ISD methodology, user documentation, and on-line training modules. Additionally, I was responsible for assisting in documenting user requirements, evaluating and testing Patient Registration version releases and instructing end-users based on established policy and standards. Show less

  • Team Lead/IHS Office of Information Technology (OIT) Training Coordinator

    Oct 2008 - Jun 2011

  • User Support Specialist

    Jan 2008 - Oct 2010
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  DNC/ASRC

  Jul 2011 - now

  OIT Training Coordinator

  I am responsible for analyzing training results and implementing improvements to the instructional design as appropriate. As the OIT Training Coordinator, I developed the FY09 - FY16 training plans in support of IHS at the National and Area levels based on a nationally conducted needs assessment developed and distributed online. I develop, organize, and maintain organization-wide web-based training schedules; manage and maintain the IHS OIT training website; support individual training efforts through the publication and distribution of course offerings; design, develop, and produce training materials- both for a classroom setting as well as web-based sessions based on ISD principles; coordinate training activities from design inception through effectively facilitating and assessing post course evaluations; and coordinate alternative forms of training including computer-based and distance learning methods. Additionally, I perform activity tracking with multiple external training vendors and perform special projects for administration such as the design and implementation of on-line end of course surveys. I am confident in developing, implementing, facilitating and evaluation classroom, satellite classroom, eLearning, eLearning with hands-on, recorded eLearning (Adobe Connect, WebEx, etc.) and computer based (Adobe Captivate) training. If requested, I can provide examples of course materials developed in support of IHS’s Patient Registration software package. To see an example of a computer based training module that I have developed please see: http://www.ihs.gov/RPMS/Courses/BMW_ModuleOne_FINAL/BMW_ModuleOne_FINAL.cfm Show less

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  Initiate Government Solutions for Indian Health Service Office of Information Technology

  Nov 2016 - now

  Training Coordinator and Deployment/ Training/ User Support Specialist

  As a member of the IGS team many of my roles remained consistent in the Training Coordinator role. As distant learning is evolving into the preferred IHS methodology some of my focus has shifted from hard training manuals and classroom improvement to managing an FTP site of electronic training materials and an Adobe Connect room housing a repository of recorded training sessions both of which are available to users on demand. A new component of this contract included my return to User Support. As such, I am responsible for providing National support to users of several Resource and Patient Management System (RPMS) applications as well as Adobe Connect. I continue to provide training reports displayed in senior IHS meetings, provide the training pages for the quarterly Office of Information Technology (OIT) Newsletter, work with the developer to manage the RPMS training page on IHS.gov, communicate extensively with Federal, Tribal and Urban staff nationwide, manage the eLearning certs FTP site, and coordinate all RPMS training sessions including the development and analysis of the annual needs assessment, coordination of logistics (trainers, proctors, servers, laptops, teleconference/ web conference lines, participants, materials, etc), concluding with the reviewing of the SurveyMonkey course reviews and determining continuous training session improvement. Show less