Christopher S. Forward,MBA,M.A

Experience

• 

  Darden

  May 2001 - May 2013

  Staffing Administrator & Training Manager

  • Managed employee development and training requirements. • Identified staffing needs and hires with Senior Management to ensure talent was fitting restaurants standards.• Managed PeopleSoft software for hiring, performance reviews, and termination.• Served as liaison between employees, broker and insurance providers; resolved benefit related issues and ensured effective utilization of plans and positive employee relations.• Reviewed Benefits Agreements, HR Policies and Procedures to achieve compliance with Federal and State Laws• Utilized Microsoft Excel, Access, and Microsoft Office Suite to analyze trend reporting and gap analysis for restaurant’s financials/staff needs.• Managed new hire paperwork associated with orientation, ensure compliances, wage management, and processed all I-9’s / utilizing e-verify.• Oversee the procurement of all produce, dry goods, food supplies, and alcohol beverages for multiple store locations. Show less

• 

  Carmine's

  Jul 2013 - Jan 2015

  Payroll & Operations Manager

  • Facilitated new employee orientation training sessions which provided new employees with code of conduct requirements, development plans for growth, and management expectations.• Procured and coordinated with vendors to ensure all alcohol licenses and levels of consumption met District of Columbia guideline. • Served as lead recruiter for advertising vacant positions and interviewing prospective candidates.• Created schedule shifts and monitored shift coverages for staff.• Established tracking system to oversee accurate account of ordered inventory/supplies, company receipts, company deposits and payroll.• Regulated processes to ensure restaurant complied with local health and safety standards. Show less

• 

  Carr Workplaces

  Jan 2015 - Jan 2018

  Dual Center Administative General Manager

  • Served as point of contact for all office-related matters such as supplies, requisitions, customer service, employee personnel files, time/pay maintenance.• Supervised administrative/receptionist area; implemented quality phone techniques and customer service skills, administrative filing, coordinated conference room requests and office duties.• Involved in the on-boarding of center employees who originally, applied on Indeed and Linkedln, and Smart Recruiter.• Provided advice to employees on eligibility coverage, and other benefits offered through the company upon hiring.• Compose financial reports to evaluate service centers to meet the financial targets and maintain profitability. • Planned travel arrangements for CEO, and VP of Operations at center level. Also, responsible for lodging, and arranging meals for duration of travel plans.• Drafted meeting agendas, supplied advance materials and executed follow-up for meetings for Chief Executive Officer and Management personnel• Coordinated policies with HR management for administrative functions processed time and attendance records for management. • Consulted with employees on benefits eligibility, plan provisions.• Generate reports for occupancy, renewal, retention, billing, procurement, and accounts payable.• Maintain tracking for 200 client accounts, and monitor A/R and A/P collection process for client and service center. • Approve vendor invoices to ensure prompt payment and correct coding.• Provide mentoring/training modules for team members professional development.• Collaborate with Senior Management to develop strategies to streamline workflow processes for analyzing data for financial reports, fulfill staffing needs, and vendor’s requirements.• Implemented the successful deployment of data capture for IT migration from Cisco Unity to Essesnsys. Show less

• 

  Remine

  Jan 2019 - Apr 2019

  • Managed travel arrangements, travel expenses, and logistical matters for over 180 employees.• Addressed employee development initiatives through strategic planning, creating staffing plans, and administering appraisal/performance reviews.• Created new employee training materials via Share Point and Power Point to convey organizational policies, goals, and objectives. • Developed the Master Outside Sales Calendar to ensure meetings and needed materials were provided for C-Suite/Broker Relationship managers.• Provided training to employees and customers using a variety of instructional techniques such as role play, simulations, team exercises, group discussions, videos, and lectures.• Administered demonstrations/presentations to potential clients regarding the organizational platform via Zoom/GoToMeeting which solidified market relationships.• Advised senior leadership on the needed Key Performance Indicators regarding internal sales reporting, training, and time performance.• Served as liaison for organizing operational tasks for the Inside sales/engineering/marketing teams. • Formulated schedules for market deployments and distributed marketing collateral for current/new markets. • Analyzed transportation guidelines for airfare/hotel accommodations and identified areas for improvement to increase efficiency and lower cost company-wide.• Collaborated with cross functional partners (e.g. Inside sales/engineering/ marketing) to develop strategies for improving operational processes.• Established a working environment with direct reports that encouraged knowledge sharing, relationship building, and innovation. Show less

  • Special Projects Coordinator

    Feb 2018 - Apr 2019

  • Logistics Manager

    Jan 2019 - Mar 2019
• 

  LifeFuels

  Apr 2019 - Oct 2019

  Manager, Special Projects & Operations

  • Advise the C-Suite team in planning, budgeting, reporting, and executing all projects related to office operations and overall employee experience.• Manage relationships with vendors and building management.• Monitor and assess the needs for new vendors based on pricing and service level to support an ever-changing office environment.• Subject Matter Expert for new Human Resources Information System system (Zenefits) to replace outdated Excel and paper management system to ensure each team members transition was smooth and concise. • Serve as Benefits Administrator for all employee’s healthcare needs including medical, dental, and vision.• Serve as lead administrator of key systems and platforms for LifeFuels including Gmail, Slack, Datawatch, Employee Benefits, new hire onboarding, and COBRA.• Pre/Post Launch Leader in successfully leading the buildout of 10,000 square feet of office space. • Maintain appropriate office inventory levels and work with vendors to ensure timely supply fulfillment.• Ensure daily site checks are safe, clean, and running efficiently.• Organize logistics, engagements, and manage events for potential new stakeholders.• Facilitate training, resources, and metrics to cross-train other teams for various special programs and special projects. Show less

• 

  Federal Student Aid an Office of the U.S. Department of Education

  Dec 2019 - now

  Human Resources Specialist