David Lofreddo

Experience

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  Pacific Sunwear

  Jan 2013 - Mar 2014

  • Showed restorative ability to improve business unit’s financial performance.• Effective at motivating, coaching and training team members which has led to predictable sales and profit performance.• Responsible for total store retail operations to include; managing customer experiences, receiving goods and merchandising, back office administrative tasks, shrink management and managing company assets within guidelines and standards. • Responsible to monitor and achieve sales and profit performance on a daily basis.• Executed merchandising directives on time.• Promotion to Assistant Store Manager.

  • Assistant Store Manager

    Jan 2013 - Mar 2014

  • Sales and Operations Associate

    Jan 2013 - Oct 2013
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  REI

  Mar 2014 - Jul 2016

  Sales Lead

  • Achieved $50M in sales during 2015 with a 27% increase in year over year profitability realized through the implementation of creative selling tools and the training and development and coaching of the selling teams.• Effectively uses company tools and reporting to analyses the business and make changes to strategy as required.• Recognized for my ability to model and train team members to provide memorable customer service experiences.• Managed quality of sale metrics and coached team members on ways to improve.• Selected to lead the customer service demonstration team. Show less

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  Southwest Airlines

  Jul 2016 - Jul 2018

  • Responsible for training and educating operations agents to perform required duties proactively, efficiently and within company operational standards.• Acts as a training liaison between new ops agents and supervisory teams to ensure a smooth transition for the employees entering the Southwest family. • Holds direct reports accountable to perform job duties as prescribed by company policy.• Assists and guides new ops agents and provides support and information to ensure they are prepared to meet company expectations.• Seen as a trusted, credible resource among peers and direct reports.• Seen as creative, motivational and positive in the workplace and possesses a passion for solving problems. Show less • Enables memorable customer service experiences while multi-tasking with ramp team members, maintenance teams, flight crews and other ops agents to ensure on-time performance objectives are met and ensure the safety and preparedness of all in and outbound.• Collaborates productively with flight crews to ensure aircraft meet or exceed critical operational standards.• Manages administrative process integrity to improve aircraft arrival and departure performance.• Follows federally mandated safety and security operational standards and procedures, while protecting customer confidentiality.• Effectively handles customer feedback and builds this feedback into ways to improve the operation.• Recently selected as a station trainer. Show less

  • Station Trainer

    Feb 2017 - Jul 2018

  • Operations

    Jul 2016 - Jul 2018
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  VistaJet

  Sept 2018 - Feb 2022

  -Running and executing feasibility checks on all trips. This Includes: -Running initial Flight Plan and runway performance analysis - Checking international trip requirements (permit requirements, political restrictions, ect. -Running Initial Safety assessments.-Ensuring that VistaJet Operations are conducted according to the provisions of international and national regulations.-Maintaining full overview of the fleet operation before, during, and after each flight. Acting proactively and swiftly upon situations such as weather diversions, recovery after technical issues and route re-planning when needed.-Ensuring all flights are prepared in a timely matter with all related services confirmed, i.e.: Landing and overflight permits, slots, handling assistance, customs arrangements and fuel.-Ensuring the fleet is continuously optimized while maintaining safety and keeping cost savings as top priorities. Show less -Managing flight reservations and creating necessary flight documentation to ensure a seamless experience for every VistaJet experience.-Capturing our customers’ requirements to achieve our aim of creating “the home away from home” experience where passengers always feel at ease to work, entertain and relax all on the same journey;-Ensuring that the customer is kept informed of the progress, preparations and status of their flight prior to departure.-Organize ancillary services and ensure that the onboard dining is correct.-Building, managing and maintaining VistaJet’s relationship with every customer. Show less

  • US Operations Liaison

    Feb 2020 - Feb 2022

  • Account Executive

    Sept 2018 - Feb 2020
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  Vista America

  Jan 2022 - Feb 2024

  Manager of Crew Planning and Scheduling

  - Drive strategic planning of crew pairings and swaps for all crew members, considering service delivery toour clients, cost analysis related to each movement, and impact on individual quality of life for the crewmember.-Coordinate with CPO, Training, and Flight Standards to prioritize pilot progression (IOE, COE) and maintain crew qualification (Route Checks, Company Checks, etc.)- Daily oversight of the crew planners and crew schedulers (shift staff) ensuring workload is evenlydistributed according to capability and skill level.- Development of internal procedures, ensuring they are documented, trained, and maintained, inconjunction with the Senior Director of OCC.- Supervise the movement of all company crew efficiently and in accordance with all federal regulations and company policies.- Working closely with the OCC Manager, CPO, Sales, Revenue Management, Customer Service Teams and Travel department to ensure all procedures are synchronized across departments when and whererequired.- Mentoring and supporting all crew planners and crew schedulers, ensuring they have the necessarytraining and understanding of systems and procedures to complete their tasks. Show less

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  Click Aviation Network

  May 2024 - Nov 2024

  US Sales Director
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  Jet OUT

  Nov 2024 - now

  Vice President of Operations Control Center