Niall Caverly

Experience

• 

  Brighton and Hove City Council

  Oct 2008 - Aug 2009

  Contract PA and Administrator

  • Oversaw smooth administration of the Local Employment Partnership Recruitment Programme, working with the Job Centre Plus to reduce long term unemployment numbers in the area• Responsible for report writing, record keeping and database management using Lotus Notes• Organised and oversaw all Health and Safety Training for Brighton and Hove City Council

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  Zoe Mode

  Oct 2009 - Jul 2010

  Contract Lead Music Transcriber

  Zoë Mode is a developer that makes bestselling social games for consoles and Facebook.• Responsible for the delivery of music transcriptions for Guitar Hero, Disney SingIt, and Grease: The Game.• Responsible for tracking milestone schedules and ensuring targets were met using Hansoft Project Management software• Dealt with changing requirements (e.g. 4 extra languages) to ensure milestones were achieved on time and on budget• Managed a team of three transcribers across two sites and ensured workloads were distributed fairly • Took charge of daily team SCRUM• Accountable for music data quality and implementing impeccable QA standards• Point of contact for Disney’s publishing departments for audio edits• Developed and implemented a new method of how lyrics display. Delivered training in this new technique to improve playability and consistency• Composed additional rhythmic MIDI to enhance game play• Transcribed audio into digital MIDI Show less

• 

  Chelsea and Westminster NHS Trust

  Jan 2011 - Sept 2013

  • Operations manager with a team of 17 employees• Responsibile for the admin and booking of all Outpatient appointments• Reduced call waiting times of a busy call centre with up to 1600 calls a day• Ensure national targets are met regarding waiting times, with a focus on cancer patients• Implement a policy to deal with appointment cancellations and high non- attendance rate• Dealt with and resolved numerous difficult patient complaints• Simplify user systems to minimise human error amongst staff using a difficult and antiquated IT system Show less Appointed after a short administration project, responsible for quantifying, reporting and forecasting the performance of the Medicine Directorate of the Trust.•Provide monthly, quarterly and ad hoc reports on progress to the Executive team and Board•Budget tracking and financial forecasting•Analysed existing systems and highlighted improvements which resulted in reduced patient waiting times•Day to day reporting and monitoring•Identify and liaise with relevant departments to escalate issues•Daily crisis handling Show less

  • Appointments Manager

    Jun 2013 - Sept 2013

  • Interim Performance Manager

    Mar 2013 - Jun 2013

  • Performance Officer

    Jan 2011 - Mar 2013
• 

  North Shore Private Hospital

  Jan 2014 - Jun 2016

  Administration & Business Coordinator

  North Shore Private is a large private hospital with 272 inpatient beds, in St. Leonards, Sydney and part of the Ramsay Health Care group.• Line manage 3 teams, 18 employees• Leading a project mapping the administration processes across Booking, Admissions, Theatres, and Finance• Implemented change to the debt management which has reduced outstanding debts by over 50% since March• Managing and implementing the growth of the Private Practice department• Service improvement of administrative processes to improve Private Practice revenue and referral systems • Developing a continuous improvement plan for non-clinical staff• Ensure all patient admissions are fully financial, informed of out of pocket expenses and processed at the earliest possible date• Developed and implemented an administrative and billing process as the pilot site for new online ECG management software including relevant communications to GP providers where follow ups are required• Tight control of budgeted staff hours based around patient bed days Show less

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  Strathfield Private Hospital

  Jun 2016 - May 2017

  Front Office Manager
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  South East Sydney Local Health District

  May 2017 - Jun 2019

  Operations Manager (Billing and Collections)
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  South Eastern Sydney Local Health District (SESLHD)

  Jun 2019 - Feb 2020

  Manager, Billing Services
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  Prince of Wales Hospital, Sydney

  Feb 2020 - Dec 2023

  Executive Officer
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  Corporate Services and Business Improvement, NSW Health

  Dec 2023 - Feb 2025

  Senior Corporate Services Manager

  I lead a team which provide a range of operational and administrative services to the NSW Ministry of Health, Pillars and Agencies including official travel, corporate records and information services, and business operations.

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  Cancer Institute NSW

  Feb 2025 - now

  Manager Corporate Partnerships