Clayton Pace

Experience

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  The Mailing Point

  May 2002 - Mar 2006

  Assistant Manager

  Along with customer service and sales, responsibilities include opening and closing the store, reconciling cash drawer, ordering supplies and reviewing/approving applications for mail box holders.

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  Main Event Entertainment

  Aug 2003 - Oct 2004

  Games Representative

  Duties included supervising laser tag games by overseeing customer game scheduling and conducting orientation of game rules. As a Trainer, I also had the responsibility of training new recruits and evaluating their expertise once the training had been completed.

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  Game Stop

  Jun 2007 - Jan 2009

  Games Associate

  Game sales and consultation. Also responsible for cash reconciliation of drawer and inventory.

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  Gearbox Software

  Oct 2009 - Jun 2012

  Supervise and instruct a team of Quality Assurance testers on various projects. Create daily/weekly test cases for the employees on my project. Participate in correspondence with outsourcing partners and internal developers and producers. Organize large scale testing with outsourcing partners. Document creation (TCG, BVT, Memory Reports, Performance Reports). Provides proper feedback for Gearbox game developers on certain errors and "bugs" found throughout their software. This is achieved by working in a team and logging such errors through a program named Jira, or by having one-on-one meetings with the developers themselves.

  • Senior Quality Assurance

    Oct 2011 - Jun 2012

  • Quality Assurance

    Oct 2009 - Oct 2011
• 

  Bottle Rocket

  Jun 2012 - Aug 2017

  As a Certified Scrum Master, lead all sprint ceremonies including: Backlog Grooming, Sprint Planning, Sprint Demo's, Sprint Retrospectives, Scrum-of-Scrums and Daily Scrums. Attend and lead product kick-offs.Maintain the SDLC throughout the course of a project that ranges from 6 weeks to a year. Facilitate communication and delegation between app-side development team and the product owner. Remove blockers that are obstructing the development team. Manage a large team and ensure that the project remains within scope and budget. Various administrative duties include: generating monthly hours reports for the entire development team and delivering to the product owner, maintaining a Scrum Board for both the development team and the product owner, processing and delivering burn down charts and project scheduling. Show less

  • Project Manager

    Jan 2015 - Aug 2017

  • Lead Quality Assurance and Software Tester

    Aug 2014 - Dec 2014

  • Quality Assurance and Software Tester

    Jun 2012 - Aug 2014
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  Blue Star Sports

  Aug 2017 - Jan 2018

  Project Manager, CSM

  Ownership of web, SaaS, and mobile platforms as well as significant client base.● Organized and conducted regular sprints complete with scope historical documentation, change management, action item tracking, and look-back reviews● Significant client relations work around SOW conflict resolution and task timelines

• 

  Bottle Rocket

  Jan 2018 - Jun 2019

  Project Manager, CSM

  Returned to previous employer with an enhanced role and expanded responsibilities.● Accountable for oversight of multiple regular revenue streams and renewals● Training and development of project staff on workflows and best practices● Pushing projects from start to finish across new languages and platforms

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  File & ServeXpress

  Jun 2019 - Nov 2019

  Project Manager, CSM

  Central producer with a team of project managers for direct reports as well as oversight and responsibility for many platforms across the business, and regular projects around development and quality assurance for stakeholders from all business units.● Held daily talks with C-suite to review SaaS metrics and other key reports● Leadership of PM-focused business unit. Their tasks, responsibilities, and conduct

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  Projekt202

  Jan 2020 - Jun 2021

  Program Manager

  Owner and Scrum Master of several projects (large and small) with responsibilities that include:● Budgeting, resourcing, invoice approval and timesheet approval● Project Plan generation and execution● Client interface/relationship building

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  Alkami Technology

  Jun 2021 - Oct 2023

  Senior Scrum Master

  ● Led three successful teams with 6-15 members, facilitating all scrum events and serving as an agile coach● Tracked metrics and reported to stakeholders bi-weekly, managed team interruptions and facilitated/participated in Agile Scaling R&D● Conducted candidate interviews and mentored interns

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  Agilify

  Jul 2024 - now

  Senior Scrum Master