Manoj Jain

Experience

• 

  ETA Engineering Private Limited

  Feb 2012 - now

  Network Engineer

  Managed local area network, servers, and communications connections to remote locations.  • Configured software according to each user's needs.  • Successfully setup, diagnosed and repaired personal computers. • Diagnosed and repaired computers to component and software level, establishing alternative repair procedures to meet customer needs.  • Troubleshot and resolved desktop, network, and systems issues. • Performed advanced troubleshooting and resolution of desktop, server, and application issues.  • Connected 250 computers to corporate network.  • Provided extensive customer support with both face-to-face and telephone consultation. • Maintained Print Server (Ricoh C3001, C3002, Canon iR2270/2280/3035 & Konica Minolta 450 Series) and print devices.  • Maintained trouble-ticket system to record and track user calls and e-mails.  • Provided Tier I and Tier II support for MS Office, LAN, WAN, and Lotus Notes 8.5 and Lotus 9. • Understand the issues involved with administering and maintaining LAN infrastructure including network connectivity, Internet access, AutoCAD etc. • Blocking the virus, updating the clients forcefully from the server update the patches throughQuick Heal Console 5.0. • Protecting the Network from viruses, Trojans using Quick Heal Console Server 5.0, 6.4. • Managing Microsoft Outlook 2007, 2010. • Managing users, groups and computers in Active Directory.• Taking Care of hardware and software inventory.• Managing Cyberroam Firewall, monitoring and deploy policies• Managing Metro Site, where I have to take care of 50+ users of Desktop and Laptops(Applications, Hardware, Networks and firewall).• BMS installation & maintenance.• Modbus communication: Third party communication between Siemens PLC and Honeywell SCADA.• GE PLC : Versamax(communication B/W GE plc & Honeywell SCADA) Show less