Sameh Ghali

Experience

• 

  Commercial international bank CIB- Egypt

  Jan 2004 - now

  - Manage the performance of tellers, back office (customer support) & services representatives towards achieving the agreed upon annual objective. - Diligently enforcing, controlling & monitoring the cash transactions processed in the branch. - Enhance excellent ATM performance (replenishment, maintenance & risk calls) - Achieving the targets by determining precisely each employee role and how to do his role effectively and monitoring these tasks on a daily basis. - Control over receiving applications from customers and ensure they are sent to central operations correctly on timely manner.- Controlling the department’s accurate flow of business to insure the bank commitments. Acting as Branch Head - ( Replacing the Branch Head ) - Managing the sales staff performance to achieve the sales business plan.- Managing All the branch administrative issues.- Achieving the targets by determining precisely each employee role and how to do effectively.- Managing the branch business plan.- Insuring the correctness of all the branch operation flow.- Maintaining controls over all the branch departments. Show less - Manage the performance of tellers, back office (customer support) & services representatives towards achieving the agreed upon annual objective. - Diligently enforcing, controlling & monitoring the cash transactions processed in the branch. - Enhance excellent ATM performance (replenishment, maintenance & risk calls) - Achieving the targets by determining precisely each employee role and how to do his role effectively and monitoring these tasks on a daily basis. - Control over receiving applications from customers and ensure they are sent to central operations correctly on timely manner.- Controlling the department’s accurate flow of business to insure the bank commitments. Show less

  • Operations Officer

    Jan 2011 - now

  • Operations Officer

    Jan 2004 - now
• 

  Commerial international bank CIB- Egypt

  Jan 2011 - now

  Operation officer

  - Manage the performance of tellers, back office (customer support) & services representatives towards achieving the agreed upon annual objective. - Diligently enforcing, controlling & monitoring the cash transactions processed in the branch. - Enhance excellent ATM performance (replenishment, maintenance & risk calls) - Achieving the targets by determining precisely each employee role and how to do his role effectively and monitoring these tasks on a daily basis. - Control over receiving applications from customers and ensure they are sent to central operations correctly on timely manner.- Controlling the department’s accurate flow of business to insure the bank commitments. Acting as Branch Head - ( Replacing the Branch Head ) - Managing the sales staff performance to achieve the sales business plan.- Managing All the branch administrative issues.- Achieving the targets by determining precisely each employee role and how to do effectively.- Managing the branch business plan.- Insuring the correctness of all the branch operation flow.- Maintaining controls over all the branch departments. Show less