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Toluwabori Ibirogba

Toluwabori Ibirogba

Sales Service Representative

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location of Toluwabori IbirogbaNigeria

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  • Timeline

  • About me

    Dispute resolution analyst at First bank Nigeria | Customer support champion | Volunteer at FAME Foundation

  • Education

    • Federal University of Agriculture Abeokuta

      2012 - 2017
      Bachelor of Science - Bsc Hospitality and tourism

  • Experience

    • Lagos State Secretariat Staff Canteen

      Sept 2015 - Dec 2015
      Sales Service Representative

    • Avibridge services

      Sept 2016 - Dec 2016
      Secretary

      Industrial training

    • Calvary group of schools

      Mar 2018 - Sept 2018
      Early Childhood Educator

    • Number One Travel Express Limited

      Aug 2019 - Dec 2019
      Internship Trainee

    • First Bank of Nigeria Ltd.

      Jun 2022 - now
      Credit monitoring officer

      Analyze, interprete and resolve customer’s ATM, POS, recharge and web complaints logged on customer relationship management (CRM) within expected Turn Around Time (TAT) which maximize customer’s patronage in E-product Service.Downloading daily report of transactions done with First bank MasterCard holders on all terminals and switches and preparing of a daily basis files (Issuing files) having the accurate information’s of customers used in returning funds of failed transactions.Mitigate financial loss by providing efficient, accurate and timely response to cases logged against the bank on dispute platforms.Building and maintaining strong relationship with internal and external customers. Show less

  • Licenses & Certifications

  • Volunteer Experience

    • Public Relations Officer

      Issued by FASHIONED AND MADE FOR EXCELLENCE FOUNDATION on Jan 2019
      FASHIONED AND MADE FOR EXCELLENCE FOUNDATIONAssociated with Toluwabori Ibirogba