Experience

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  Nokia

  May 1997 - Apr 2002

  Project Manager for various channel logistics related projects: Accountable for logistics service offering management and development focusing to retail channel Achievements: - Multiple customer specific projects' management for new distribution channels- Setting up channel visibility process to gather customer stock and sales data: process development and deployment within European countries.- Channel & Market Requirements study as an input to Supply Chain Strategy and development projects- Customization strategy stream facilitation Show less

  • Development Manager, Variant Management, EMEA Logistics Development

    Apr 2001 - Apr 2002

  • Project Manager, Channel Logistics Management, EMEA

    Sept 1998 - Mar 2001

  • Sales Assistant, Sales Support, Europe Logistics

    May 1997 - Sept 1998
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  Nokia

  Aug 2003 - Apr 2014

  Team leader of an international development team which consisted of highly professional project and development managers. Responsible for the product data management process efficiency, process development and customization of phones and services to fulfill customer requirements. - Customization strategy co-creation, requirements management and deployment- New offerings and processes design for variability, quality and efficient variant management- Offering optimization for sales and variant profitability and cost efficiency - New tools and technologies verification and capability creation- Mechanics Customization (co-labeling, markings & decorations) project mgmt & readiness for the variant ramp-ups- Project and capability portfolio mgmt for variant management Show less Team leader of the multinational team of customization specialists and development managers, employees located in Asia, Europe and North America. Responsible for the operational development and mechanics customization- Team project portfolio management & action planning - IT Tools and process developments requirements’ management towards IT organization- Logistics Product Management functions' Quality process owner: Setting up quality process and metrics, problem solving, root-cause analysis and driving corrective and preventive actions. Show less Responsible of the digital services product data management development and deployment and related change projects: - Nokia Music and Messaging services- Phones production SW version control project management and deployment to 9 factories. After a year was promoted as team leader of multinational team located in Asia, Europe and North America, size growing from 5 employees to 11. Team responsible for the customization and digital services product data management development activities - Managing multiple complex process development projects and customer projects- Competence development of the new team members Show less - Accountable for driving product launches and transitions within the global demand supply network- Managing virtual team successfully to enable most optimized product launch and production ramp-up- Managing risk scenarios and driving optimal tactics to maximise utilization of sales opportunities with the stakeholders (product programs, go-to-market function, factories and materials management. - Responsible for global supply availability during product lifecycle- Hands-on problem solving with the stakeholders from different locations Show less Responsible for the logistics service offering productization and solution development to meet customers' logistics, sales and marketing needs and deployment of those to the factories- Development of sales package customization offering, processes and capability- Management of customer projects which required solid end-to-end understanding from product creation to supply chain management. Working with multiple operators and retail customers. - Customization capability roadmapping and project portfolio- Customization requests business case analysis- Customer projects' profitability monitoring against agreed metrics- Development and maintenance of customization sales support tools/processes Show less

  • Head of Variant Management Readiness, Technical Sales, Sales & Marketing

    Oct 2013 - Apr 2014

  • Senior Manager, Operational Development, Logistics Product Management, Customer Logistics

    Jan 2012 - Sept 2013

  • Senior Manager, Customization & Operational Development, Customer Logistics

    Nov 2008 - Dec 2011

  • Product Lifecycle Demand Supply Network Manager, Supply Logistics

    Feb 2008 - Nov 2008

  • Logistics Services Development Manager, EMEA Logistics Product Management

    May 2004 - Mar 2008

  • Development Manager, DSN Development, Customer & Market Operations

    Aug 2003 - May 2004
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  Microsoft

  Apr 2014 - Jan 2017

  Team Leader of Sales Package Operations team (11 employees) responsible for sales package experience and inbox content definition as well as mass customization of phones sales package content and mechanics according to country and customer needs. Accountable also for related configuration process development and IT tools requirements management. Achievements: - Harmonization of the product master data management process with other business units- Product Data Management (PDM) - system operative deployment to mobile devices and well controlled ramp-down of old systems and processes- Team restructuring, recruitment and competence development based on new organizational set-upKeywords: product management, product data management, product master data process, configuration quality, PDM, product lifecycle management, PLM, customization, process development, team leader, line manager, change management, mass customization, recruitment, restructuring Show less Leader of an international team of 30+ specialists and team leaders based in Finland and China. Overall responsibility of - optimal sales package offering planning for sales and production, managing country and customer requirements and legislations globally, SAP modeling for configuration management and configurations, product master data and lifecycle management in PDM systems and mechanical parts customization for local markets and customers- profitability of customer specific products and related metrics follow-up and development- configuration process quality management- stock-keeping-unit (SKU) launch and production readiness - product lifecycle management in the product data management systems- team's development project portfolio and system requirements to IT Achievements:- Efficient development project portfolio planning and management with e.g. following results: 30 % reduction in the number of sellable SKUs and substantial savings in variation costs by optimizing product and variation offeringKeywords: product management, product master management, product data management, product offering, customization, process development, team leader, line manager. Show less

  • Senior Business Program Manager, Phones Program Management

    Oct 2015 - Jan 2017

  • Head of Variant Management

    Oct 2014 - Sept 2015

  • Head of Variant Management Readiness, Variant Management

    Apr 2014 - Sept 2015
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  Sininen polku

  Jan 2017 - Aug 2017

  Project manager | senior consultant

  Responsible for analysing customer companies’ current state of supply chain and product management IT solutions and consulting on transformation as part of acquisition situation. Fixed term contractAchievements: - Supply Chain Delivery Quality tool and process development and deployment between two companies enabling process performance metrics. The task included also the creation of the needed process and user guidance documentation, key user and user trainings and new requirements management- SAP Cloud solution deployment to product master data management processes. Implementation of 1.500 product master data transition to new ERP system as part of acquisition activities and old system ramp-downs. - Fast problem solving of related issues within product data management and sales and distribution area Show less

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  Posti group oyj

  Jan 2018 - now

  Leading Business Customer Service and integrating Freight Customer Service teams as part of eCD Customer Service. Leading the Freight Services Customer Service -organizationAchievements: - Established freight services customer service operations within Posti- took into use capabilities that improve customer experience- developed regular reporting systems for business- clear improvement in customer service KPI's: efficiency, service levels, CSAT- inhousing of the customer service operations for order management related activities - Leading department responsible for the customer service process development and training of customer service personnel and retail network- development project portfolio management with the focus on self-service & automation (RPA&AI) and process efficiency- Chatbot project management- Representing customer voice to business- Unnecessary contacts - program management- Kaizen workshops Responsible for Turku Area mail delivery (~230 000 mail addresses, households and enterprises), work safety and logistics services and related people and processes management.Team Leader of 11 Production Managers, organizational responsibility ~500 people.

  • Head of Processes - Corporate Delivery Services

    Nov 2023 - now

  • Head of Business Steering Transportation Services

    Nov 2022 - Nov 2023

  • Head of Business Customer Service, eCommerce and Delivery Services

    Apr 2022 - Oct 2022

  • Head Of Service Management, Freight Services

    Nov 2020 - Mar 2022

  • Lead, CxC Processes and Training, Customer Insight and Quality

    May 2019 - Nov 2020

  • Delivery Manager, Postal Services

    Jan 2018 - May 2019